purpose is to use the power of communications to make a better world. For each other, for our customers, for society and our communities.
We need you to help us do this.
Why this role matters
Support and implement the credit risk Policy, Process and Technical strategy to optimise profitability and support longer term strategic goals for all CFU’s.
As a senior member of the team deliver a programme of initiatives aimed at advancing systems to improve Credit Risk KPIs and Customer Experience across Collections and Recoveries Consumer Lifecycle.
Working closely with other Credit Risk & Fraud teams to deliver best in class credit risk policies, systems and strategies to drive improvements in market share, revenue, aged debt, bad debt and Compulsory churn.
What you'll be doing
g. test teams, project managers, vendors and development teams)
Produce test plan. Conduct UAT (user acceptance testing). Implement release to agreed schedule. Identify & resolve defects pre delivery.
to-day issues. Attend user forums. Manage monthly I.T service reviews.
We'll also need to see these on your CV
Experienced, flexible and driven manager with a background in delivering Collections system
Program management experienced preferred
Experience of high volume consumer Collections environment
Experience in the Telecommunications domain ideal not essential
Knowledge of SAS or microstartegy ideal not essential
Why choose us?
We are looking for ambitious high-achievers that have proven themselves . Teamwork is the key to our success. You’ll fit right in our team from a wide variety of backgrounds all driven to make a real difference for BT.
BT offer a structured career ladder recognising and rewarding strong performance. We offer great development and learning opportunities to help round out your skillset and progress in the way that is best for you.
We offer a strong benefits package, including free broadband, TV and Sport for all employees, an on target bonus scheme, discounted share schemes, a pension scheme and much more.
At BT, we’re creating an inclusive working environment where people from all backgrounds can succeed. Diversity makes sense for us, for our customers and for our future.
If you feel that you fit the bill in terms of skillset and can add value in this challenging environment, we are keen to hear from you!
We value different perspectives, skills and experiences. We’re creating an inclusive working culture where people from all backgrounds can succeed.
That’s why we welcome applications from all parts of the community.