Lifestyle Manager
Ten Group
London, England, United Kingdom
20d ago

Are you....

  • Fluent in Arabic / French / English and looking for a role where you can utilise all three languages?
  • Passionate about delivering the highest level of customer service?
  • Looking to join a rapidly growing, entrepreneurial and tech-focused company?
  • Yes? Read on....

    We are seeking a passionate, motivated and resourceful Lifestyle Manager to join the Ultra High Net Worth (UHNW) Lifestyle Team.

    In this role, you will be responsible for fulfilling lifestyle requests of our high profile members from booking travel and accommodation, to sourcing events tickets, booking high end restaurants and sourcing hard-

    to-find luxury accessories.

    Who We Are

    At Ten our goal is simple, to become the most trusted service business in the world. We are already the global market leader for lifestyle management and concierge services, providing services from a 20 + strong global office network with over 800 employees.

    We use our expertise, technology and buying power to grant our members direct access to the best travel, live entertainment, dining and luxury retail services.

    We also work closely with suppliers to provide exclusively negotiated benefits and employee loyalty schemes.

    We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers.

    Ten is growing quickly and has ambitious plans to keep innovating, inspiring and to continue to improve the lives of millions of members.

    Will you help take us there?

    Your Responsibilities :

  • Have an in-depth understanding of your members’ lifestyle needs, interests and requirements
  • Establish clear, detailed and thorough briefs from members
  • Manage customer requests on the phone
  • Research the best options to meet and exceed the lifestyle requirements of the member
  • Always go above and beyond on your members’ requests
  • Proactively offer tailored lifestyle suggestions to your members to maximise the value they get from the service
  • Act as an advisor and advocate to both the member and your colleagues to facilitate good effective communication, including any required translating of responses to the member
  • Ensure members’ expectations are managed within the agreed deadlines
  • Ensure quality information is held on members’ profiles including their personal preferences
  • Work with the member satisfaction ambassador to resolve and own all customer complaints relating to your members.
  • Requirements

  • Fluent in Arabic, French and English
  • Excellent written and verbal communication skills
  • A passion for customer service is a must
  • Preferably experience in working with Middle Eastern and / or UHNW clients
  • A fantastic talent for delighting customers who expect the finest service
  • Excellent time management skills with the ability to multi-task
  • Embraces a complex, busy and dynamic work environment
  • Supplier management and negotiation skills
  • Computer literate to a high level and proficient with all Microsoft Office programmes (Excel, Word, PowerPoint)
  • Benefits

  • A competitive salary and performance based bonus
  • A 1 month paid sabbatical after every 5 years' of service
  • An outstanding perks program too : we work with the very best brands in the world and our employee perks are taken directly from the types of things we do for clients including exclusive discounts, treats, access to gigs, invites to dinners, social events, industry employee rates at hotels / for flights, freebies, money-
  • can’t-buy experiences, etc

    The environment is modern, friendly and vibrant and everybody who joins Ten has the opportunity to develop a rewarding career within an organisation, which is widely considered to be one of the best in the business.

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