Team Leader (Projects)
Willis Towers Watson
4d ago

Performance Objectives : Excellence


  • Plan and Control all client based projects and report progress to Client and WTW Operations Management
  • Be a point of reference on technical issues and project related queries.
  • Ensure work allocated is carried out in accordance with :
  • oPractice guidelines.

    oDocumented operating procedures.

    oQuality standards.

  • Must be able to work to a high level of accuracy.
  • Monitor BAU projects, large and small, and ensure reports are produced within agreed deadlines
  • Take the lead in more complex / project work when required.
  • Build and maintain technical, procedures and client knowledge through experience.
  • Manage the billing process
  • Challenge procedures to identify process improvements and pass on recommendations to Administration Manager.
  • Work with the Administration Manager to improve operational efficiency and reduce costs e.g. automation, full use of standard procedures.
  • Ensure team members are fully informed of :
  • oBenefit changes.

  • Initiate and manage automated calculation system projects.
  • Have an in depth understand of ePA and available functionality and work with the Client to develop member self service
  • Oversee and contribute to the change control process and ensure accuracy of the process and delivery to time and cost targets
  • Ensure own competency in IT packages and develop team members competency
  • Maintain a good working knowledge of all systems and products to include, IPA, ePA,,workflow, GPS, Microsoft packages (Outlook / Excel / Word)
  • Identify offshore opportunities, manage transition and quality control delivery
  • People

  • Understand your role in the team and understand the roles of others in the team.
  • Encourage teamwork by sharing knowledge, ideas and solutions.
  • Contribute to associate training and development.
  • Manage associates to make sure that work is dealt with efficiently and within deadlines.
  • Be responsible for the team members’ performance reviews.
  • Assist with recruitment and selection process.
  • Hold weekly team meetings.
  • Clients

  • Ensure an efficient, professional service is provided to meet all client / members’ needs and to promote the Willis Towers Watson brand.
  • On an on-going basis be the principal contact the client, and maintain and develop client relationships.
  • Communicate effectively with client via the telephone and face to face,
  • Develop good technical skills to deal with more complex issues.
  • Ensure all communications are dealt with within defined quality and service standards.
  • Analyse client / member feedback, suggest improvements and report to Administration Manager and / or Client Manager as appropriate.
  • Analyse areas where the service to clients / members could be improved and put forward recommendations to Administration Manager and / or Client Manager as appropriate.
  • In conjunction with the Administration Manager, ensure that all project delivery promises are achieved.
  • Ensure Procedure Guides are kept up to date.
  • Financial

  • Ensure accurate and timely recording of all work in time recording system.
  • Ensure all work is logged out of Workflow correctly for billing purposes.
  • Maintain 70 75% chargeability target
  • Identify in advance with Administration Manager nonstandard events through work planning to ensure all work is charged, in particular, requests and projects outside the agreed fee basis.
  • Prepare monthly fee invoice by the dates set by Finance.
  • Liaise with Administration Manager over resources, workflow and client expectations.
  • Display good time management skills and demonstrate ability to organise and prioritise own workload.
  • Demonstrate commitment by ensuring that targets and deadlines are met
  • The Requirements

  • Interpersonal skills to included excellent written and verbal communication.
  • Computer literate.
  • Significant and proven experience dealing with DC and DB occupational schemes.
  • Previous experience within a supervisory / managerial role in a Pensions Administration environment, ideally in a third party administrator.
  • Progression in PMI qualification desirable.
  • Equal Opportunities Employer Apply now

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