Outpatients Manager
Newmedica
Northampton, Northamptonshire
3d ago

WHO ARE WE?

Newmedica is one of the leading providers of NHS-funded ophthalmology services in England.

  • Our Purpose is to make a positive difference to people’s lives
  • Our Vision is to change lives through better sight and eye health
  • Our Promise is to use our expertise and compassion to help people feel special, reassured and cared for
  • We provide services for NHS CCGs, NHS Trusts and Foundation Trusts, and other providers of NHS funded services. We deliver over 125,000 patient interactions annually, including outpatient appointments, diagnostic testing and eye surgery.

    Our services are delivered through a variety of models including Managed Services and Ophthalmology Joint Venture (OJV) Partnerships.

    ROLE SUMMARY

    The Outpatients Manager is responsible for the operations and day to day running of the outpatient’s clinic. They will lead and develop the reception and clinic teams to deliver an outstanding and safe patient-centred experience, ensuring that all of the relevant policies and protocols are implemented and carried out.

    Take the lead in service improvement and development, implementing new service delivery initiatives. Embrace the organizational values and strategy and model positive behaviour for all staff members driving high levels of staff satisfaction and retention.

    To lead on the recruitment, coaching and development of an appropriately resourced team, ensuring that all colleagues are equipped with the necessary skills and knowledge to deliver sustainable service growth in a safe and professional manner.

    Communicate key information from Quality Management Committee (QMC), Medical Advisory Committee (MAC), Information Governance Committee (IGC), and Operations Management Group (OMG) to all clinic staff.

    Working with the Administration and Resourcing Manager, they will need to ensure that patient booking lists are optimised to support service efficiency, clinic utilization and performance KPIs and play a key role in gathering and utlising patient feedback to support service improvements.

    THE IDEAL INDIVIDUAL WILL

  • Have demonstrable management experience within the NHS or other highly regulated organisation
  • Have proven customer service skills with a passion for customer care
  • Have the ability to manage and lead teams
  • Have excellent verbal and written communication skills
  • Have excellent interpersonal and client relationship skills including the ability to relate effectively with a diverse range of staff, patients and clients
  • Demonstrate strong planning and organising skills
  • Demonstrate good judgement and problem-solving skills
  • Have good time management skills
  • Be fully computer literate with demonstrable good working knowledge of Microsoft Office products, including MS Excel
  • Be professional and personable in both appearance and manner
  • Be results-oriented and ensures that team performance targets are achieved
  • Be pro-active and focused
  • Have the ability to remain calm when under pressure
  • Have the ability to use initiative but also to know when to escalate
  • Have a passion for self and shared learning, development and continuous improvement
  • Have a willingness to assume additional responsibility
  • For a full job description, email hr newmedica.co.uk.

    If this role interest you, please apply.

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