WHO ARE WE?
Newmedica is one of the leading providers of NHS-funded ophthalmology services in England.
We provide services for NHS CCGs, NHS Trusts and Foundation Trusts, and other providers of NHS funded services. We deliver over 125,000 patient interactions annually, including outpatient appointments, diagnostic testing and eye surgery.
Our services are delivered through a variety of models including Managed Services and Ophthalmology Joint Venture (OJV) Partnerships.
The Outpatients Manager is responsible for the operations and day to day running of the outpatient’s clinic. They will lead and develop the reception and clinic teams to deliver an outstanding and safe patient-centred experience, ensuring that all of the relevant policies and protocols are implemented and carried out.
Take the lead in service improvement and development, implementing new service delivery initiatives. Embrace the organizational values and strategy and model positive behaviour for all staff members driving high levels of staff satisfaction and retention.
To lead on the recruitment, coaching and development of an appropriately resourced team, ensuring that all colleagues are equipped with the necessary skills and knowledge to deliver sustainable service growth in a safe and professional manner.
Communicate key information from Quality Management Committee (QMC), Medical Advisory Committee (MAC), Information Governance Committee (IGC), and Operations Management Group (OMG) to all clinic staff.
Working with the Administration and Resourcing Manager, they will need to ensure that patient booking lists are optimised to support service efficiency, clinic utilization and performance KPIs and play a key role in gathering and utlising patient feedback to support service improvements.
THE IDEAL INDIVIDUAL WILL
For a full job description, email hr newmedica.co.uk.
If this role interest you, please apply.