purpose is to use the power of communications to make a better world. For each other, for our customers, for society and our communities.
We need you to help us do this.
Why this role matters
In this job, you’ll be accountable for the performance of a major Digital product or group of products. You will operate at the alliance level which is a grouping of tribes (which is a grouping of squads).
You will be influencing the experience of millions of customers. This role will have a material impact on the success of the Consumer business.
A large number of product owners will be looking to you for leadership and direction.
This role will be the head of the BT Sales Alliance; comprised of numerous tribes and squads focussed on selling BT's products and services online.
What you'll be doing
You will lead, motivate and inspire a high performing team of product owners and ensure that their potential is achieved
You will collate, distil and interrogate customer insight and business priorities to create a balanced view of customer needs and business challenges
You will define the overarching vision, strategy and objectives for the given digital product(s) managed by your alliance
You will create, maintain and regularly iterate a roadmap and backlog for your alliance
You will prioritise activities based upon achieving validated learning as quickly as possible and maximising customer value
You will influence & shape requirements for new initiatives from other areas in Consumer. You will translates these commercial / marketing / service strategies and targets into a digital experience backlog
You will create business cases to secure investment and own budgets required to deliver outcomes
You will be accountable for the product performance (e.g. CSAT, sales, contacts deflected) of the alliance and expected to assure it.
You will communicate clearly, transparently and concisely with stakeholders
You will create an engaging and long-lasting connection with stakeholders up to and including the Consumer board.
You will have a collaborative way of working, within, and across functions, breaking down any barriers to move relationships forward
You will help drive the Consumer Digital vision across the business, evangelising digital practises cross-channel and across directorates
We'll also need to see these on your CV
Leading and inspiring digital product teams
Making data-driven decisions using data from various sources
Agile ways of working, including a test and learn, MVP, experimentation driven approach
Worked alongside multi-disciplined teams (developers, product designers, etc) to deliver digital products and features
Clear and concise communication up to CEO level
Why choose us?
Unprecedented scale and opportunity
Consumer is the largest telco in the industry. With over 20k employees and 34 million customers, we generate over £10bn in revenue.
This offers enormous opportunities for our people and to be No. 1 in the market. Our Consumer Unit exists as three household brands -
BT, EE & Plusnet from which collectively we generate more revenue than any other part of BT. Our brilliant brands are all beautiful individually.
Each has unique attributes that cater to very different segments of the market. This makes our goal possible; to create a connection in every home in the UK by 2025.
There’s never been a more exciting time to join the Consumer Digital Team. We’re investing hundreds of millions of pounds into digital and transforming the way we work to create, not just the best digital experience in the telco market, but something that customers talk about as the best in the UK.
We believe in empowering our digital superheroes to work autonomously as teams, and to rapidly learn and develop the best routes and techniques to creating customer value.
We’re founded on the core idea that we continuously build, measure, and learn’ which allows us to deliver on our purpose : to drive digital thinking and expertise so that together we can create the best experiences that enhance our customers’ lives.
We’ve got something really special here, something we’re all incredibly proud to be part of. Every day we have the chance to positively impact the lives of the millions of customers that engage with us.
To bring them close to the things that matter most to them. This is your chance to join us on our ground breaking journey.
We value different perspectives, skills and experiences. We’re creating an inclusive working culture where people from all backgrounds can succeed.
That’s why we welcome applications from all parts of the community.