Education Office Operative
Nottingham, UK
4d ago
  • Benefits
  • Here at Serco we’re looking for an Education Office Operative to join us at HMP Lowdham Grange, Nottinghamshire. Joining our onsite Education team, you’ll play a key part in supporting the Deputy Head of Learning & Skills to deliver an effective and high-quality education to all of its users.

    The postholder will also look to develop and maintain professional relationships with tutors and other teams within the prison.

    You will ensure prison standards are met and exceeded, demonstrate your ability to work under pressure and strive for continuous improvement on your own working performance.

    As part of this you’ll :

  • Support future ofsted inspections and learning and skills elements of HMIP inspections to ensure evidence is in line with Expectations.
  • Provide data and information on qualifications, success rates and status of courses.
  • Collect and analyse recruitment and retention data of learners and provide monthly reports to the education management team.
  • Providing adhoc statistical data.
  • Order supplies of educational materials and manage stock levels.
  • Preparing meeting agendas and taking minutes.
  • Preparing copies of course materials and providing admin support to tutors.
  • Collect learner feedback on a monthly basis advising the curriculum Manager of any successes and areas for development.
  • Undertake other duties as directed by senior management.
  • What you’ll need to do the role

    First and foremost, you’ll need thorough knowledge of all Microsoft Office programmes, GCSE Grade C or above in English & Maths and prior experience working within a busy and challenging environment.

    You’ll possess excellent written and oral communication skills, the ability to manage your own workload and adhere to Data Protection and staff confidentiality at all times.

    Why Serco

    Meaningful and vital work - You’ll contribute to the reintegration of ex-offenders back into society, helping them to address the factors that influence criminal behaviour and lowering reoffending rates

    A world of opportunity - With six prisons across the UK and a breadth of roles, you’ll be wholeheartedly supported with development and career progression

    Great people - You’ll become an integral member of a well-defined and supportive team. who believe passionately in the value of our work.

    What we offer

  • Flexible and part time working considered
  • 10 day pa CPD
  • Pension 6%
  • Bike4Work scheme
  • Employee Assistance Programme
  • Chance to contribute to innovation in the public services / prisons sector
  • A company passionate about diversity and inclusion
  • Serco Benefits package
  • About Serco

    At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.

    We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services.

    We are innovators, committed to redesigning and improving public services for the benefit of everyone.

    By joining Serco you will have unlimited access to our Global Employee Networks SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In Serco (LGBT & Networks).

    Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.


    Please click on the apply button to complete your application.

    Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

    We’re a Disability Confident employer and are committed to equal opportunities. If you have any additional queries, requirements or you need more time to apply, then please contact our recruitment team directly on 0345 010 4000.

    Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview

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