Customer Services Representative
Diligenta Limited
Peterborough, England
15d ago

Customer Service Representative PeterboroughUp to £26,563Starting ASAPPermanent, 40 hours per week (Monday Friday)Hours are between 8am 6pm

We are seeking Customer Service Representatives to work within our contact centre function, who are passionate about delivering excellent customer service.

In addition, training will be provided to help you familiarise yourself with our wide range of products and assist our customers efficiently, as well as updating our relevant systems.

  • Get to work for some of the largest globally recognised names in the Life & Pensions industry;
  • Deliver excellent customer service to our valued customers;
  • Appropriately problem solving and responding to customers (including vulnerable customers and complainants) based on their needs;
  • Work as part of an energetic and buzzing team to meet monthly targets;
  • Taking initiative and ownership of what you do;
  • Continually develop and refine your personal skills and knowledge to improve support.
  • Strong Customer Focus ensuring we always do the right thing for the customer
  • Understanding of the financial services industry (desirable)
  • GCSE Grade C or above to include Maths and English
  • Good written communications skills
  • Confident professional telephone manner
  • Good IT skills including word and excel
  • Good time keeping
  • Self-Motivated
  • Ability to work under pressure
  • Situated at the Lynch Wood business park
  • Car parking available
  • Onsite Costa Coffee, dry cleaning service, and restaurant for breakfast and lunch
  • Boasting 30 acres of landscaped grounds and formal gardens with lake-side walks
  • Discretionary annual bonus (up to 5%)
  • Company pension scheme membership
  • 23 days holidays + 8 bank holidays
  • Holiday allowance rising with promotion
  • Gain professional accreditation on completion at no extra cost through our bespoke 24 / 7 professionally accredited online learning and development tools
  • 24 / 7 access to a wide range of books
  • Receive a wide range of retail discount shopping schemes
  • Access to our confidential helpline is available to be used by you and your family
  • Get to volunteer in our own employee communities throughout the working day
  • Develop your career through our client’s wider global organisation
  • Don’t miss this competitive opportunity, apply today!

    About DiligentaWe are the a leading provider of business process services for the Life & Pensions (L&P) industry, and is a UK-

    based FCA regulated subsidiary of Tata Consultancy Services (TCS). Delivering a range of services from Customer Services, IT to Change Management, we have administered over 18 million policies on behalf of our global clients such as The Phoenix Group, M&G Prudential, Scottish Widows, Aviva (formerly Friends Life) and Sun Life Financial of Canada UK.

    Diversity and InclusionAt Diligenta, Diversity and Inclusion are more than just words. They’re the hard-and-fast principles guiding how we build our teams, cultivate leaders and create a company that’s the right fit for every person inside of it.

    We celebrate multiple approaches and points of view and believe that diversity drives innovation.

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