POSITION : Supervisor
DEPARTMENT : Front of House
RESPONSIBLE TO : Studio Manager
BARRY’S - The Best Workout in the World
Barry's is the original strength and cardio interval fitness experience that provides an immersive, high-intensity, one-
hour workout that's as effective as it is fun! Our mission and our goal is very simple. To ensure that our clients experience is the best part of their day.
Our family look to inspire, motivate, support and most importantly build a community who share the same vision of health, fitness and wellbeing.
Here at Barry’s, we practice what we preach. We are a community dedicated to working (out) hard and having fun. We love a challenge, and spend every day continuing to innovate.
Mission accepted? Join the HUSTLE.
The general role for Supervisor is to not only carry out the jobs and tasks at hand in a timely manner but also to be the face of Barry's.
This includes memorising clients names and preferences, assisting with client questions, complaints or any issue a client may have.
One of the main attributes a Supervisor needs to have is a friendly, fun, positive can do attitude towards the job.
Maintains desk efficiency and trainings maintaining the company standards
Orders / stock count
Maintain maintenance records and general upkeep of the studio
Lost property coordination (weekly)
Cash up / reconciliation system, follow up with the team when not matching
Weekly Cash droppings
Walk around and attention to detail (inside / outside areas, retail, studio )
Communication with studio manager on an client feedback or issues
Reopening of classes check
Using Zingfit to charge clients for classes, shakes, retail and other products
Restocking fridges, helping fuel bar in busy times
Working closely with the trainers making sure classes are checked in swiftly
Carrying out any tasks given by management
Dealing with complaints
Making protein shakes for clients
Checking stock levels and daily stock counts
Serving walk in trade in a timely manner
Maintaining retail standards
Putting outdoor furniture out everyday and evening
Daily trouble shooting any outstanding issues the site may have this includes, locker checks, changing room checks
Site tours and info to potential new clients
Answer phone calls using accurate techniques and use features correctly
Maintain the upkeep of reception and fuel bar areas
Maintain a personable, friendly approach
Keeping up to date the company news and events
Ensure that the front and rear entrances of the building are clean and well kept
Check cleanliness of the interior, making a record of any poor levels of cleanliness or any maintenance issues and take necessary steps / action to remedy
Report telephone equipment and line faults to the Studio Manager / Supervisor
After sufficient training you may be required to train a new staff in the operation of the telephone system, as part of the onboarding process and take a proactive approach to aiding existing staff making full use of the system.
Provide administrative and general support to the Studio Manager / Supervisors
Attend all training sessions as requested
Working closely with the manager to update any information that will create a better working place for the employee's
Feeling confident in dealing with treadmill resets & easily solvable electrical issues
Knowing who to contact in emergencies in the absence of a manager
Alternate with other supervisor when a manager is away being responsible for opens and weekends acting as cover.