To provide the highest level of customer service ensuring consistently emotionally engaging experiences within the front of house area for all customers, visitors and occupiers.
Consistently creating emotionally engaging experiences, for all the people we serve
Impression - Making the right impression every time
To ensure you make the right impression every time.
To take ownership of the front of house area offering an outstanding meet and greet service to all visitors, occupiers and clients.
Assisting all customers and occupiers with their queries in a knowledgeable, professional and charming manner.
To answer all internal and external telephone calls in a timely, professional warm and friendly manner.
To offer a personalised service to all customers, being proactive, flexible and adaptive and using names whenever appropriate.
To take pride in your appearance at all times, ensuring immaculate presentation in line with company policy.
Mindful - Always looking to improve
To demonstrate a clear awareness of environmental impact and actively seek ways to reduce waste.
To adhere to the properties security procedures and regulations set out by management.
To ensure you are adequately trained and confident in dealing with all emergency related procedures including building safety, fire and bomb threat evacuations.
Taking accountability for all that you do, a strong awareness of the bigger picture.
Precision Delivers performance
Signing in all visitors in accordance to security procedures and processes, offering directions and assistance where relevant.
Be aware of your front of house area and report any maintenance and security issues in a timely manner.
Adhere to all QSHE related procedures, reporting any relevant risks, near misses, accidents or incidents to the relevant person.
Consistently deliver on performance, maintaining high levels of FOH standards at all times.
Advantage - Works smartly
To announce all visitors as relevant to building procedures.
Working smartly, adding value in all that you do at every opportunity.
To carry out administrative duties when required.
Adhere to our company policies and procedures at all times.
Collaboration - Supports and encourages others success
To identify any situations or questions that need to be escalated to your Account Support Manager.
To maintain close working relationships with all team members.
Contribute to best practice sharing ideas and supporting fellow team members.
Tenacity - Proactive, flexible and adaptive
To approach all customer complaints in a calm, empathetic and professional manner.
Anticipate customer, visitors and occupier’s needs, ensuring their requirements are efficiently met on a consistent basis.
Knowledge skills & experience
Premium customer service experience essential
Intermediate knowledge of Microsoft Office
Excellent communication skills essential
Ability to work independently, remaining focused and motivated
Strong interpersonal skills
Permanent / Fixed Term Contract
Full time / Part time
Shift Pattern : Monday to Friday (9-5 etc)
20 days annual leave