Officer - Turnaround
Virgin Atlantic Airways Limited
London Heathrow Airport
5d ago

In a nutshell

Are you passionate and curious about our below wing operation? This is a fabulous opportunity to be part of a dynamic and cohesive team who play a vital role in the departure of our aircraft.

You will be responsible for the safe, secure and on-time departure of individual flights through efficient supervision and co-

ordination of all above and below wing elements and activities through the arrivals and departures process. This includes delivery of the VAA brand values delivering an exceptional customer experience, embodying Red on the Inside and Red on the Outside.

What you'll do....

  • Run overall leadership of the arrival / departure process when operating below wing.
  • For above wing leadership to operationally direct a team of Customer Service Agents (CSA's) at the departure gate working towards one of our key measures of on time departure (OTP).
  • Resolve customer service challenges (including at times of operational disruption) during the gate process with tact and sensitivity in a timely manner.
  • With absolute attention to detail you will produce comprehensive reports to provide a platform for delay management.
  • Ensure VAA Corporate Safety and Security processes and procedures are followed at all times by all staff, including service providers.
  • Co-ordinate with all the supporting partners, i.e. fuelling, catering, special assistance, baggage and CSA's, making sure all parties are in the right place at the right time and feeding the correct information to you.
  • You will responsible for collating all the flight information and liaising with crew and captain before departure of the flight.

  • You will monitor the working environment for health & safety requirements, Operation of jetties and opening of aircraft doors ensuring consistent levels of compliance are met.
  • About you

    Are you customer centric with a positive can-do approach to your daily tasks? Do pride yourself as having strong communication skills?

    With the ability to deliver clear and concise direction especially when working below wing?

    You will also need :

  • A deep understanding of regulatory procedures
  • Knowledge of CAP 642 / 748 / 382 and Health & Safety, DfT and VAA Corporate Safety and Security regulations is a requirement.
  • A compliment of understanding the below wing processes
  • Ramp experience would be advantageous but we are also looking for natural and authentic communicators who place the customer at the very forefront of all they do
  • Experience in leading and motivating teams to deliver is also an advantage. As this role has both landside and airside activities you'll be required to hold VAA ATDL and be able to gain and hold a HAL ID for in line with security background checks.

    If you feel you could add new value to the team and you are up for the challenge of 'Being Amazing' at Virgin Atllantic we would love to hear from you.

    The perks

    Our pioneering spirit and passion keeps our brand vibrantly alive. That's why we give our people the rewards that they deserve.

    We have a whole host of benefits in place to help you enjoy life to the full, as well as a world of travel opportunities including up to seven flights a year to a wide range of fabulous Virgin Atlantic global destinations.

    We also offer a competitive benefits package including pension and private medical schemes, life assurance, child care vouchers and excellent discounts across the Virgin Group of companies.

    We appreciate that life is busy, so when operationally possible remote working is available.

    Be you - our differences make us stronger Virgin Atlantic and Virgin holidays are committed to being equal opportunities employers and positively encourage applications from suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

    Our aim is to employ people who reflect the diverse nature of society which is why we strive to provide an inclusive environment where individuality is celebrated and we can unleash the potential of our brilliant mix of people.

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