Systems Support Developer Analyst
Cardiff University
Cardiff, UK
5d ago

University IT

Managerial, Professional and Specialist Staff MPSS

Advert

Systems Support Developer Analyst (Business Systems)The role holder will work as part of a professional service delivery team dedicated to the provision of an efficient, effective and quality driven Information Technology service to staff and students and is based within the Corporate Systems team.

It is an opportunity to join the team in providing the support and development of a number of key systems used throughout the University.

The team supports these primary systems among others : PAC NT500SaltoSimitivevFire The role is highly varied, with tasks in systems implementation and administration, programming and configuration, reporting, systems analysis and interfacing.

The role holder will be required to provide advice and guidance on use of the systems, and liaise with customers, suppliers and other IT teams to ensure the best possible service is provided.

SQL is used consistently throughout all the different systems. The role is full-time and fixed term until 28 February 2021.

Salary : £27,025 - £31,302 per annum (Grade 5)Date advert posted : Monday, 13 May 2019Closing date : Thursday, 30 May 2019Please be aware that Cardiff University reserves the right to close this vacancy early should sufficient applications be received.

Cardiff University is committed to supporting and promoting equality and diversity and to creating an inclusive working environment.

We believe this can be achieved through attracting, developing, and retaining a diverse range of staff from many different backgrounds who have the ambition to create a University which seeks to fulfil our social, cultural and economic obligation to Cardiff, Wales, and the world.

In supporting our employees to achieve a balance between their work and their personal lives, we will also consider proposals for flexible working or job share arrangements.

Systems Support Developer Analyst (Business Systems) Date advert posted : Monday, 13 May 2019Closing date : Thursday, 30 May 2019Please be aware that Cardiff University reserves the right to close this vacancy early should sufficient applications be received.

Cardiff University is committed to supporting and promoting equality and diversity and to creating an inclusive working environment.

We believe this can be achieved through attracting, developing, and retaining a diverse range of staff from many different backgrounds who have the ambition to create a University which seeks to fulfil our social, cultural and economic obligation to Cardiff, Wales, and the world.

In supporting our employees to achieve a balance between their work and their personal lives, we will also consider proposals for flexible working or job share arrangements.

Job Description

Main Function The position is based within University IT where the role holder will work as part of a professional service delivery team dedicated to the provision of an efficient, effective, customer focused and quality driven IT service to all staff and students across the University.

The job requires the role holder to : Contribute to a centre of expertise within the organisation, taking responsibility for the development and maintenance of technical systems.

Take responsibility for the specification and design of smaller or less complex systems, using judgement and creativity to suggest the most appropriate course of action where appropriate.

Agree appropriate design standards, methods and tools in consultation with line management. Ensure that all work is documented using the appropriate standards, methods and tools, including prototyping tools where appropriate.

Maintain market awareness, assess software packages on their ability to meet all or parts of specified requirements and advise colleagues and management on their technical suitability.

Liaise with colleagues where appropriate on cost benefit analyses, risk analyses and development plans. Liaise with external suppliers and contribute to the assessment and selection of suitable software packages to meet all or parts of specified requirements.

Maintain an awareness of operational requirements especially in terms of service levels, availability, response times, security and repair times.

Provide technical expertise, advice and guidance on all aspects of design and technology within your remit. Ensure that all tasks and procedures are carried out effectively and efficiently to agreed levels of service.

Receive, log and prioritise support requests in accordance with agreed criteria and the needs of the organisation, escalating requests to development staff or suppliers where appropriate.

Ensure that problems are dealt with in accordance with agreed standards and processes, and that escalation procedures are adhered to.

Main Function

  • Contribute to a centre of expertise within the organisation, taking responsibility for the development and maintenance of technical systems.
  • Take responsibility for the specification and design of smaller or less complex systems, using judgement and creativity to suggest the most appropriate course of action where appropriate.
  • Agree appropriate design standards, methods and tools in consultation with line management.
  • Ensure that all work is documented using the appropriate standards, methods and tools, including prototyping tools where appropriate.
  • Maintain market awareness, assess software packages on their ability to meet all or parts of specified requirements and advise colleagues and management on their technical suitability.
  • Liaise with colleagues where appropriate on cost benefit analyses, risk analyses and development plans.
  • Liaise with external suppliers and contribute to the assessment and selection of suitable software packages to meet all or parts of specified requirements.
  • Maintain an awareness of operational requirements especially in terms of service levels, availability, response times, security and repair times.
  • Provide technical expertise, advice and guidance on all aspects of design and technology within your remit.
  • Ensure that all tasks and procedures are carried out effectively and efficiently to agreed levels of service.
  • Receive, log and prioritise support requests in accordance with agreed criteria and the needs of the organisation, escalating requests to development staff or suppliers where appropriate.
  • Ensure that problems are dealt with in accordance with agreed standards and processes, and that escalation procedures are adhered to.
  • Person Specification

    Essential CriteriaKnowledge, Skills and ExperienceProven experience in the support of corporate IT systems.Experience of implementing solutions using languages such as Sql.

    Demonstrable technical skills in the support & maintenance of web based corporate systems.Demonstrable experience of utilising toolsets for monitoring, auditing and reviewing service support performance.

    Excellent and proven relationship management skills with experience of managing the requirements of stakeholdersCustomer Service, Communication and Team WorkingProven ability to shape developments through active participation within teams and groups.

    Excellent interpersonal, communication and organisational skills. Able to document complex technical solutions in a logical and clear framework that can be readily understood by others.

    Planning, Analysis and Problem SolvingAbility to be flexible to prioritise workload under pressure.Demonstrable knowledge and experience in problem, error and knowledge management analysis, resolution and delivery techniques.

    Qualifications and Education10. Degree / NVQ 4 or equivalent / Professional membership / experienceDesirable CriteriaExperience in Access Control systems or similar.

    An understanding of ITIL service management, or similar.Ability to communicate in Welsh or have a willingness to learn.

    Essential CriteriaKnowledge, Skills and Experience

  • Proven experience in the support of corporate IT systems.
  • Experience of implementing solutions using languages such as Sql.
  • Demonstrable technical skills in the support & maintenance of web based corporate systems.
  • Demonstrable experience of utilising toolsets for monitoring, auditing and reviewing service support performance.
  • Excellent and proven relationship management skills with experience of managing the requirements of stakeholders
  • Customer Service, Communication and Team Working

  • Proven ability to shape developments through active participation within teams and groups.
  • Excellent interpersonal, communication and organisational skills. Able to document complex technical solutions in a logical and clear framework that can be readily understood by others.
  • Planning, Analysis and Problem Solving

  • Ability to be flexible to prioritise workload under pressure.
  • Demonstrable knowledge and experience in problem, error and knowledge management analysis, resolution and delivery techniques.
  • Qualifications and Education Desirable Criteria

  • Experience in Access Control systems or similar.
  • An understanding of ITIL service management, or similar.
  • Ability to communicate in Welsh or have a willingness to learn.
  • Additional Information

    Job Description continued Work within matrix-teams of staff across the organisation to deliver enhanced technology solutions to the University.

    Provide advice and guidance where necessary. Participate in any projects as appropriate. Establish relationships with key contacts to ensure role objectives are met, developing appropriate communication links with internal and external stakeholders as required.

    Abide by University policies on health and safety and equality and diversity. Perform other duties occasionally which are not included above, but consistent with the role.

    Undertake duties associated with a more senior role for developmental purposes. Current Technologies : PAC NT500 Access Control SystemSalto Access Control SystemSimitive (Workload Modelling)Business Objects (Corporate Reporting)vFire (servicedesk system)

    Job Description continued

  • Work within matrix-teams of staff across the organisation to deliver enhanced technology solutions to the University. Provide advice and guidance where necessary.
  • Participate in any projects as appropriate.
  • Establish relationships with key contacts to ensure role objectives are met, developing appropriate communication links with internal and external stakeholders as required.
  • Abide by University policies on health and safety and equality and diversity.
  • Perform other duties occasionally which are not included above, but consistent with the role. Undertake duties associated with a more senior role for developmental purposes.
  • Information Technology

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