Detailed Job Specification
We have a fantastic opportunity for a Technical Build Room Engineer to join the Sales and Trading build room team, for a large banking firm in Canary Wharf.
You will have experience working on Imac / Hardware build experience, having worked on the Iphones, laptops, Desktops, keyboard, Tablets etc.
Shift based role - Hours the team cover - 0600 - 1900 Monday, and 0630 - 1900 Tuesday to Friday. 8 hours shifts rota bases.
10% shift allowance on top of basic salary.
We are looking for desktop engineer. Someone who demonstrates high levels of customer care and behaviour at all times. Has proven technical ability in supporting hardware and software within a comparable Sales and Trading environment under SLA conditions.
Responsibilities if the Build Room Engineer.
Effectively use and manage Service Now or other call management system to handle and update calls.
Installation and configuration of PCs, graphics cards, hard disks, memory, mice, keyboards, screens, printers and other components.
Build all desktops and workstations to ensure stock levels are adequate to meet demand.
Support of the corporate Blackberry / iPhone mobile phones and iPhone BYO (bring your own) devices
Demonstrate high levels of customer care behaviours at all times and adopt an approach that shows consistent commitment to providing a customer focused quality service.
Work across lines of service to ensure a coordinated approach to providing support for the customer.
Actively build and develop excellent working relationships with all members of the team to ensure a professional approach to day to day activities.
Screen, prioritize and undertake site based related incident resolution and change activity in accordance with defined processes, procedures and local work instructions.
Skill and experience required of the Build Room Engineer :
Excellent communication, interpersonal and customer care skills along with an attention to detail
Current experience supporting Windows OS and bespoke applications within a business environment
Technical ability supporting and maintaining hardware and peripheral devices; including break-fix
Knowledge of trade floor desks including multi-screen configurations
Proven technical ability in supporting video, audio, communications and IT hardware
Blackberry support experience : Build / deploy using BES; Installation, configuration and training
An understanding of ITIL Service Support and Delivery disciplines and methodologies
Experience using a help desk call management system
Ability to work in an organised way to tight timescales whilst under pressure
Awareness of network infrastructure (cabling; configuration and release of IP address; etc.)
Knowledge of Sidewinder MAC address QUIP, assigning Hostnames using standard Networking Tools
Able to upgrade screen software driver, including analogue / digital force fix for graphics cards.
Do you have the outlined skill and experience? Are you looking a new challenge? Apply now!
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