It’s great for an Application Support Manager as their customer base spans over 6 continents and the products consume large volumes of data daily.
They’re marketing leading offering provides solutions to consumers by identifying network performance but also help providers understand how to improve customer experience through real customer behaviours on commons apps such as Facebook, Amazon, Spotify, etc.
This is a senior role and as an Application Support / Tech support manager you will take ownership of our whole customer support function.
It is vital for a more robust structure to be put in place for managing incoming tickets including escalations and documenting problems, reporting status and identifying recurring issues.
The primary responsibilities of the role will be largely analytical. You’ll monitor the real-time SDK data dashboards : keeping an eye on factors like the results of speed tests and the health’ of our partner apps.
You’ll analyse the data, often using SQL queries, looking for spikes and anomalies, deciding the best course of action for problems and when to escalate.
Your strong SQL Knowledge will come in hand to write SQL queries, analyse, interrogate and manipulate data essential, run daily, weekly, monthly reports, cross check data manually, support new users with the system, test the application, identify bugs.
This is an exciting role where you will collaborate across multiple teams : Engineering, Data and Mobile taking ownership of all tickets, which you will triage, analyse and troubleshoot to identify root causes
The perfect Application Support Manager will :
triaging, resolving and escalating issues.
This is a fantastic chance to move into a real position of influence in the business we see this person taking complete ownership and growing the Application Support team and representing the team at board level for key input into product strategy decision making.
As a business, our work is real-world and the work the Application Support Analyst does affects the lives of billions globally our insights are driving change across the globe.
We’re proud of a relaxed, diverse, focused team we offer flexibility as needed with benefits such as WFH if required. The office has 20 nationalities and counting.
Talent Point is a Hiring Communications business, working as sole hiring partners with our customer. We’ve ripped up the rules and torn apart the job spec to give you total clarity and visibility, painting a vivid picture (approved twice, both at Line and C-
level) of the way this company lives, breathes and behaves, and how your role will look over years not months. We present only three applicants for every vacancy so, where we do represent you, you have a very high chance of securing a role with pre-
booked interview times to plan around, in-depth vacancy details and no delays. Are you ready to seriously invest in your progression?
Let’s design your future.
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