Reception Team Member
Novotel Southampton
Hampshire GB
4d ago

Hotel or Entity Novotel Southampton Managed hotel

Designed for natural livingNovotel, the AccorHotels group’s mid-scale brand, has nearly 496 hotels and resorts in 58 countries, located at the heart of major international cities, in business areas and tourist destinations.

With a homogenous service in all its hotels, Novotel contributes to the well-being of business and leisure travellers : spacious and adaptable rooms, balanced meals 24 / 7, meeting rooms, caring staff, dedicated children’s areas and fitness rooms.

Novotel hotels are also pioneers of sustainable development by participating in the Green globe global certification programme. Discover the hotel

Job Level

Job Fixed-term contract : No Status Full Time Anticipated Start Date 01-01-2019

Skills

Level of Education Others Areas of study Other Languages essential English

Essential and optional requirements

Key tasks

We are looking for a Guest Service Team Member (Reception) who can inspire our team, and wants to be inspired.

We believe that having the right personality is more important than industry experience. Smiley, open, approachable that’s how we describe our team so we’re looking for someone who fits that bill.

Someone who can connect with every guest, creating experiences and most importantly, memorable stays.

We want the best people on our team and the best way to do that is to look after them.

To us, it’s as important that you enjoy your time at the hotel as the guests. To make you feel welcome so that you can welcome others.

To make you feel valued and give you every opportunity to grow, both professionally and personally.

Great talent deserves great rewards. Here’s just some of what’s in store :

  • Training and Career development opportunities
  • Annual bonus scheme
  • Meals on duty
  • Free quality uniforms
  • Discounts at our hotels worldwide (we’re in 94 countries!)
  • Free stays at any of our AccorHotels throughout the UK & Ireland
  • And the list goes on; discounts with Europe car, Emirates, Merlin Entertainment and Eurostar
  • MISSION

    As a Guest Services Team Member you will be the first face our guests see when they arrive. The warm smile and warm welcome that gets their stay off to a great start.

    At Novotel you’ll have the freedom to take initiative, going above and beyond to make each guest’s stay individual and memorable, while surrounded by a friendly team that supports you.

    You will be the port of call for guests, taking enquiries and reception duties in a relaxed but professional manner.

    Above all, we’re looking for someone who wants to be part of a friendly and ambitious team. Someone who has a passion to help us grow and grow in return.

    SPECIFIC REQUIREMENTS

    Eligible to work in the UK

    Good communication skills

    At Novotel, we grow faster

    Feel fully responsible, be autonomous, adaptable, professional, have a love of adventureand a desire to stretch your limits : that’s the Novotel spirit .

    An international brand with a network of 400 hotels in 60 countries, Novotel’s successis due to the professionalism and enthusiasm of its 30 000 employees whohave been embodying the brand’s ideals for over 40 years.

    DNA of the brand, innovation is at the heart of the promise made to employees : "At Novotel, we grow faster" . To transform this promise into reality, Novotelhas implemented a unique human resources policy declined around five mainprofessional career paths.

    Novotel accompanies each employee throughout their career.Integration, geographic mobility, bridging provision, skills development everyoneis given the opportunity to progress quickly and go further. Impossible is not Novotel.

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