Service Support Analyst
Tokio Marine Kiln
5h ago

We have an opportunity for a permanent Service Support Analyst to join our IT department on a part time basis. You will report into the Service Desk Manager and be responsible for taking ownership of all incidents and requests relating to TMK IT in London and manage them to a successful resolution, ensuring that all calls are dealt with promptly and to the customers’ satisfaction and to communicate and escalate any problems to the Lead Service Support Analyst and the Service Desk manager where necessary.

This role includes responsibilities such as incident Logging and Management of the queues, troubleshooting and correction of hardware problems, swapping Equipment (Wyse terminals, monitors etc, resolving network issue, setup and Support of mobile devices e.

g. iPhones, Laptops, Surface Pro, management of user groups permissions in Active Directory and new starters Inductions.

The successful candidate will have experience in an operation IT environment providing user-facing support, within a Service Desk team or similar is an advantage but not a necessity.

They will also demonstrate strong knowledge of Microsoft operating systems and Office applications.

The successful candidate will be welcomed into the TMK family to help us further our purpose of enabling our clients to fulfil their ambitions whilst benefiting society and our people.

We are committed to ensuring a safe, open, inclusive and empowering environment in which all of our people can thrive. All employees have the opportunity to join one or a number of inclusion network groups or take part in CSR and charitable activities.

TMK is signed up to the Disability Confident Employer Scheme and we also accommodate flexible working, subject to the TMK flexible working policy.

As an underwriting firm with over 140 years’ experience of protecting clients from changing risks we put our confidence in the ability and talent of our people.

We aim to be a Good Company’ and this means being a great and inclusive company to do business with and being a great place to work.

Our culture is founded on our core values of empowerment, inclusion, excellence, integrity, teamwork and innovation. We seek to recruit the best talent by endeavouring to reach diverse talent pools, offering dynamic working arrangements and investing in development.

Given the current Covid-19 climate, interviews are being conducted remotely, via Video (Microsoft Teams). Remote recruitment and onboarding has been a success and we encourage applications.

Please state in your application if you require reasonable adjustments to be made during the application and / or interview process.

If you encounter difficulties submitting your application, please email recruitment

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