Account Manager
Omnicom Health Group
Manchester, UK
6d ago


Chameleon International is an integral part of HCG and the Omnicom Health Group; global networks that connect the minds of over 4,200 healthcare communications specialists in over 55 offices and access the best in medical education, creative, promotional, digital and market expertise.

We are looking for an exceptional Account Manager to join our growing team. If you enjoy directing the management & delivery of multiple global accounts across a wide variety of medical communication & digital solutions then we have a great opportunity for you.

In this position you will work with an extremely high calibre of colleagues in an innovative environment, delivering first class solutions to our global Pharmaceutical clients.

We have always had a flexible approach to working, as we know how important work life balance is. We are happy to consider home working, flexible hours arrangements.

We are very well placed to support our teams, working from home, with a robust IT set up and an inclusive working environment, our people can be based anywhere in the UK.

Come join our teams of medical, marketing, creative, and digital experts as we continue to catalyse the science, meaningfully engage with our audiences, and strategically partner with some of the most exciting companies.

The role

You will responsible for the wellbeing of entire client accounts or large sections of a major client account. This involves managing a large portfolio of projects and ensuring that they are delivered on schedule, within budget and to specification.

Account Managers ensure that a complete brief is obtained for all projects and ensure that project details are communicated to all stakeholders (internal teams, external vendors, etc).

They drive the day-to-day project management of all assigned live projects and are the first port of call for queries during a project’s life-cycle.

You will contribute to internal strategic planning meetings, have excellent time and financial management skills, and add value to the overall development of the account team and client relationships.

You will liaise with the business development team to assist with new proposals and support pitches as required and be be responsible for managing a large portfolio of projects ensuring they are delivered on schedule, within budget and to specification.

Driving the day-to-day project management of all assigned live projects, and be the first port of call for queries during the project’s life-cycle.

You will ensure that a complete brief is obtained for all projects, and ensure that project details are communicated to all stakeholders (internal teams, external vendors, freelancers, etc).

The successful candidate will be able to contribute to internal strategic planning meetings, have excellent time management and financial management skills as well as being able to add value to the overall development of the team and client relationships.

As required, you will liaise with the Business Development team to assist in new proposals and pitches and support pitches.

Project delivery

  • Facilitation of the delivery of high-quality projects on time and within budget :
  • Ensuring quality control and compliant communication
  • Conducting overall management of programme and project completion, including regular team meetings, ensuring all projects are briefed fully and delivered to brief, time and quality expectations
  • Ensuring organization of, and attending, weekly account team meetings
  • Customer engagement

  • Begins to partner with clients more independently, nurturing relationships for long-term mutual benefit, as well as protecting and enhancing the Chameleon reputation
  • Accurately completes client contact reports with minimal supervision / revision
  • Executes projects autonomously, has proven knowledge of internal processes, capably and directly manages projects working with interdepartmental teams
  • Expert oversight of Datavision (if applicable to account)
  • Proactive management of client business through establishing and maintaining professional and productive client relationships
  • Team engagement

  • Manages resources for all projects in close collaboration with the AD, SD, DCS and other departments as appropriate :
  • Mentoring allocated account team members to ensure a consistently high level of project and account management
  • Communicating and implementing all relevant SOPs
  • Management and organization

  • Works closely with Client Finance Director for accurate picture and preservation of account financials
  • Correctly uses existing financial tools, e.g. Financial Dashboard, to keep team abreast of key financial data trackers.
  • Develops client budgets, scope of work and estimates with minimal revision needed
  • May oversee the work of, and provide direction to, junior client services colleagues; delegates projects to provide experience and knowledge transfer
  • Leads on interdepartmental relationship issues; identifies and solves problems; gives and receives constructive criticism in a positive manner;
  • and immediately addresses any conflicts with peers

  • Addresses training and development needs of the account team through mentoring, in-house training and the provision of external training
  • Contributing directly towards quality assurance through participation in the medical and marketing review of projects
  • Implementing new services and tools to meet or anticipate evolving client and business needs
  • Business development

  • Manages client account potential to meet and exceed annual forecast, working closely with senior client service colleagues and the business development team as required
  • Builds organic business opportunities with existing clients through intelligence gathering and proposal development
  • Works with account teams and business development colleagues to identify new business opportunities
  • Assists in the preparation of new business pitch / presentation, including research, scheduling and other internal needs
  • Strategic input

  • Genuine understanding of HCG companies and services; can discuss these at a top-line level with client
  • Participates and contributes in select business planning sessions
  • Demonstrates some understanding of, and can internally discuss, client strategy and / or objectives
  • Exhibits knowledge of the global healthcare market, relevant therapy areas, medical communication programmes, including publications, congresses and events, medical education, market access and digital programmes
  • Skills and Experiecence

  • Bachelor’s (BA) degree, preferably in business, marketing, communications, life sciences.
  • Relevant account management experience in a medical communications agency
  • Up-to-date knowledge of the pharmaceutical industry, markets, regulations and trends
  • Ability to think strategically and provide innovative solutions for the pharmaceutical industry
  • Experience with running global projects for the pharmaceutical industry and ability to demonstrate knowledge within emerging markets
  • Confident and comfortable interacting with clients and medical experts
  • Ability to recognize and anticipate problems, providing potential solutions where necessary
  • Excellent, clear communicator
  • Excellent organizational skills
  • Strong negotiation skills
  • Team player
  • Calm under pressure / ability to work under pressure / to deadlines
  • Professional appearance and demeanour
  • HCG is a global company in the Omnicom Group of independently managed healthcare communications companies dedicated to delivering accurate, strategic, and compelling scientific communications to the full range of stakeholders, including physicians, allied healthcare professionals, payers, patients, and caregivers.

    The companies within HCG are Equal Opportunity Employers. All applicants will be considered without regard to race, colour, religion, sex, age, national origin, citizenship status, sexual orientation, disability, veteran status or any category or class of person protected by law.

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