Telephony Business Banker
Barclays
Wavertree, UK
11d ago

Description

Telephony Business Banker

Wavertree Technology Park

As a Telephony Business Banker within Everyday Banking, you will be required to deliver an efficient, compliant and effective service to Business Banking clients, putting their needs at the heart of everything we do.

We strive to proactively help clients to respond to their business challenges through understanding their business needs and proactively offering solutions.

We know we have a responsibility to make each client interaction perfect and personalised, to help businesses move forward.

What will you be doing?

  • You will work collaboratively with colleagues to deliver a high quality service, creating and providing solutions to complex queries that balance our client’s short and long term goals.
  • You will build and maintain effective relationships with customers, demonstrating a commitment to excellence and a high level of seamless customer service in all aspects of the work.
  • This will also include promoting other Barclays channels where appropriate to best meet customer needs.
  • Listening to your customer carefully, understanding exactly what they want and engaging in conversations whilst taking an interest in your customers.
  • Always ensuring we understand their immediate needs and gain insights into their likely longer term needs for information, products and services.
  • Taking ownership for resolving all customer requests / complaints at first point of contact in a timely fashion, ensuring that accurate information and guidance is given at all times.
  • Ensuring that you work in an effective, efficient and compliant manner at all times, for the benefit of yourself, the Bank and the customer.
  • Raising any concerns at any time with your manager to ensure all Bank Policies in relation to Regulation, Compliance and Legal are fully adhered to at all times.
  • What we’re looking for :

  • The ability to communicate well and make relationships work
  • The capacity to embody high quality customer service
  • Someone able to take all information into account and make well informed decisions
  • A continuous awareness to identify, meet and manage customer needs
  • Skills that will help you in the role :

  • The ability to plan and make change effectively
  • Diligence to manage compliance and risk
  • A passion to innovate for the future
  • Where will you be working?

    Our Wavertree Park site has recently been renovated into a modern contact centre, offering a warm and friendly environment.

    You will have access to our on-site staff canteen. Our Wavertree Park train station is within walking distance from the site and there are bus links into the Technology Park.

    Interested and want to know more about Barclays? Visit for more details.

    Our Values

    Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. Our values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our colleagues.

    Simply put, success is not just about what you achieve, but about how you achieve it.

    Our Diversity

    We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our vision and goals.

    Our Benefits

    Our customers are unique. The same goes for our colleagues. That's why at Barclays we offer a range of benefits, allowing every colleague to choose the best options for their personal circumstances.

    These include a competitive salary and pension, health care and all the tools, technology and support to help you become the very best you can be.

    We are proud of our dynamic working options for colleagues. If you have a need for flexibility then please discuss this with us.

    We will consider applications from job share applicants.

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