The Operations department manages the exchange of data between clients, 3rd party suppliers and governing bodies to improve debt liquidation maximise revenue returns and ensure the fair treatment of consumers in financial arrears.
This includes reviewing and working queries, managing client service level agreements (SLA’s) and managing exception queues by using a host of bespoke systems designed for debt collection, insolvency management and debt sale support.
You will work as part of a smaller energetic, dedicated and specialised team that feeds into the larger Operations department.
This is a fixed term opportunity up to 12 months to cover maternity leave.
About TDX Group - An Equifax Company
We've been a pioneer in the debt recovery industry for over a decade, helping businesses drive fair and appropriate consumer treatment by using data and intelligence.
We meet the exacting standards of our clients who are some of the biggest banking, retail and utility names as well as the UK government.
The key to TDX's success has been the scope to build and deliver industry-leading performance portfolios, combining precise execution with high quality analytical insight and continuous creativity to our partners.
The perks of being a TDX employee?
We offer excellent compensation packages with high-reaching market salaries, pension, along with the works : comprehensive healthcare packages, schedule flexibility, collaborative work spaces, and organisational growth potential
Grow at your own pace through online courses at Learning TDX
What You’ll Do
Load, amend, maintain and delete consumer and commercial data using TDX databases
Analyse data information and apply knowledge to action as required
Adhere to quality control procedures when managing data and highlight any discrepancies or anomalies that are not fully aligned
Liaise as required with internal and / or external departments or customers in an engaged
Highlight and where appropriate escalate data issues that will ensure quality of data is maintained and not compromised
You will liaise with inter-departmental agents and their respective managers and / or Technology to progress resolution of issues (formatting / validation / errors)
Ensure full compliance of data protection and accuracy of input in line with QA protocols, training and instruction received
Intermediate experience of processing data
Good office administration and customer service experience
Good experience Microsoft Office / Google packages
Good experience in a fast pace changing environment
Good verbal and written skills able to communicate at all levels
Extra Points for any of the Following
Awareness of the Data Protection Act and Financial Conduct Authority regulations
Successful experience of working within a quality metric driven environment
Experience in data loading via automated processes
Success Attributes of an Equifax employee; does this describe you?
Think and act differently