Position Type : Regular
Location : Cowbridge, Wales / UK
Business Unit : Global Functions
Division : Information Technology
Camso is now part of the Michelin Group .
By joining forces together, we become the world leader in the Off-The-Road market .
You will help us support and resolve complex incidents, by finding work arounds and sharing them with the team. You will also provide guidance to the team on the usage of business applications and offer technical expertise (mentorship) on the ticket resolution, to ensure a growth of knowledge in the team while maintaining a high level of customer service.
Be an active Lean contributor within the Run Apps team
Resolve IT incidents and requests with High customer satisfaction ratings
Work with the team to minimize the backlog to by making the number of requests is at a stable level
Ensure a growth in the overall skill level of the other members, by providing advice, mentorship and guidance towards the resolution of the incident
Be an active player in the improvement of the team processes. Propose solutions and alternatives to the selected elements to improve and take ownership of delivering those initiatives
Be a key resource in the IT compliance standards to ensure all work is done correctly by managing the audit tasks within the team
Achieve mastery of at least one or more of the key systems supported by the team (SAP, Salesforce, Fiori)
Be a key reference point on this system and provide guidance to the other team members
Work on having smooth handover with the Small / Medium teams. Assist to the knowledge transfers to evaluate the sustainability of the solution from a support perspective
THE PROFILE TO SUCCEED
You hold a University degree in Business (IT) or computer science or an equivalent combination of a college diploma in computer science and experience
You have 3-4 years of experience in SFDC Support with 2 year in a similar position
You have proven experience in Salesforce - mandatory
Your experience in SAP S / 4 and HANA are an asset, but not mandatory
Your experience in the Manufacturing sector is an asset
Your coaching and customer service skills are good
You adapt easily to change and are able to work under pressure
You are fluent in English and are able to work in the UK
WHAT WE OFFER
A competitive salary and benefits
International work environments
Professional development opportunities
A challenging role in a highly innovative company
Employee Assistance Programme
WHO WE ARE
We are a customer-focused, world-class manufacturer and service supplier of high-performance products that meet the mobility needs of the off-the-road vehicle market.
Our shared values, our culture of empowerment and our drive to constantly find a better way will be the foundation for us to develop sustainable mobility solutions.
At Camso there’s always space to grow; together we define our goals, then it’s up to you to find the way that’s right for you.
Choose to work in a team that's always on the move to achieve its dreams.
JOIN US WHERE THE ROAD ENDS.