Junior Disability Services Coordinator
Diversity and Ability
Brighton, England
6d ago

Job Title : Junior Disability Services Coordinator

Department : Operations

Manager : Operations and People Manager (Maya Woodley)

Hours per week : 40h Full time, with 1 hour for lunch each day

Location : Brighton head office

Salary : £21,500 per annum starting salary

Diversity is at the heart of everything we do and we strive to ensure our team reflects the diversity within society at all levels.

We welcome applications from everyone regardless of age, gender, ethnicity, sexual orientation, faith or disability, however we are particularly interested in hearing from black applicants or those from minority ethnic groups, and those with lived experience of disability, for this role.

Diversity and Ability (D&A) is an award winning disabled person-led social enterprise supporting neurodiverse and disabled Individuals in education and the workplace.

Throughout our work we champion neurodiversity and disability inclusion through technology, training and talent.

D&A helps organisations to achieve positive culture shifts, where disability inclusion and accessibility are woven into the fabric of educational and work environments.

We provide 1-to-1 Assistive Technology training and mentoring as well as group workshops and leadership coaching. D&A is paving the way for a future where everyone is welcomed and valued.

We are setting the benchmark for inclusion, shifting attitudes away from obligation towards celebration.

Role context

D&A are looking for an enthusiastic and organised person to join our friendly operations team, working primarily to co-ordinate support sessions for disabled and neurodiverse learners as part of their DSA (Disabled Students Allowance) or Access to Work provision.

As the first point of contact, you will be contacting our clients to arrange their training; this will involve liaising with our training team, the learner, their university and the funding bodies.

D&A has a team of about 100 support staff and you will be managing their training calendars. We want to hear from organised, emotionally intelligent, excellent communicators ready to join our wonderful team.

Our Values

Authenticity : Valuing lived experiences through peer-to-peer support, amplifying disabled people’s knowledge and voices

Enabling : Providing non-judgemental, empathic and holistic support for all

Inclusive : Dismantling the disabling barriers to participation using an intersectional approach

Thriving : Pushing boundaries, striving for better; paving the way for a future where everyone is welcomed and included

Celebrating diversity : Ensuring differences’ are recognised for their strength and value

Key responsibilities :

  • To be the first point of contact for all queries to the bookings team, from liaising with learners to arrange their support, to answering queries from universities
  • To ensure that the hello diversityandability.com’ mailbox is up to date and all queries are responded to appropriately and in a timely manner
  • To contact D&A clients to arrange their training; this will involve liaising between the training team, the learner, their university and the funding bodies.
  • To support the 135 freelance support staff to enable them to deliver quality disability support sessions, this involves management of google calendars
  • To effectively use the D&A IT systems Google Services- Gmail, Google Drive, Google Calendar, and Pistachio booking database
  • Responding to all staff telephone and email queries in a timely, professional and appropriate manner to ensure they receive excellent customer service
  • To answer the D&A 0800 number and communicate with disabled people, clients and the rest of the team with clarity and empathy
  • To book sessions for prospective clients and students, meeting booking targets when needed
  • Responding to email communications with students, HEIs, parents, funding bodies and needs assessors
  • To keep D&A records clear and up to date
  • To have a very good knowledge of the DSA process and different funding bodies to be able to inform and answer any client queries.
  • To have a very good knowledge of internal D&A Policies and Procedures, including Good Practice Guidelines to be able to advise training team when needed
  • To attend and contribute to the development of our associate team
  • To undertake any other duties as requested in line with the job role.
  • Person Specification Essential Criteria

  • Exceptional emotional intelligence and sensitivity as you will be working with a range of clients and trainers with different levels of needs and abilities
  • Excellent verbal and written communication skills
  • Confident and professional telephone manner
  • Target driven and self-motivated
  • Organised approach to work
  • Experience with database / bookings systems, google mail, calendar and google drive
  • Good self-management skills and ability to prioritise tasks effectively with the support of your line manager with several workflows at a time
  • An understanding of disability inclusion
  • Desirable Criteria

    This role is a faced paced role, thorough onboarding training will be provided, the following are desirable skills that will support your work in this role

  • A knowledge of inclusive practices and disability’ theory and inclusion
  • Lived experience of being a disabled person
  • An openness to learn and commit to ongoing professional development
  • Experience of the higher education sector, either as a student or professionally
  • Understanding of the social model of disability
  • Understanding of the disabled students allowance
  • Benefits :

    D&A champions and celebrates equitable opportunities, inclusion and diversity. We are a Disability Confident Leader and encourage openness around mental health, hidden and visible barriers.

    We have built a supportive team that is committed to your wellbeing, progression and development.

    We can offer :

  • Opportunity to develop in your role and within the organisation
  • Flexibility to work from home on an ad hoc basis
  • Support with an Access to Work funding application if required
  • Comprehensive training on disability and equity, specific learning differences and neurodiversity, study skills, workplace strategies, assistive technology
  • Regular continual professional development (CPD) opportunities
  • A supportive team of talented, knowledgeable and passionate colleagues
  • Invitation to regular wellbeing and sociable activity
  • Opportunities to get involved in various social justice projects (eg. through D&A International or D&A Digital Justice)
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