OTC Specialist
GBR, London, UK
3d ago


At Levi Strauss & Co., you can be yourself and be part of something bigger. We’re a company of people who like to forge our own path.

We collaborate instead of competing. We believe that diverse perspectives make us stronger. And we try not to take ourselves too seriously.

There’s plenty of room to make your mark here!

We are looking for an Order to Cash Specialist’ to support our UK, Wholesale Strategic Accounts with order to cash (OTC) activities.

The role ensures order book integrity and shipment conversion to maximise financial plan, balanced with controlled accounts receivable cash collection management.

The role is accountable for partnering with our Back Office OTC external supplier to ensure execution of Back Office tasks within agreed SLA’s / KPI’s, contributing to the achievement of LS&Co. Financial goals.

Responsibilities :

  • Act as the first point of contact and take care of all customer enquiries through to resolution such as order handling, shipping notification, missing items, product questions, faulty goods, returns and discounts.
  • Ensure that customer data is maintained, is up to date at all times with high accuracy
  • Follow up on orders that are received to ensure that they are processed on time and accurately and shipped as per the delivery schedules and that the customer receives all the relevant information they might need relating to each shipment.
  • Ensure timely payment of invoices, account reconciliation and claims management by working closely with our customers and key partners (Sales, Distribution, and Finance etc.
  • communicating with all parties and providing supporting documents as required (invoices, statements, proof of delivery etc.)

  • Make necessary adjustments such as credit notes on the customer’s account to enable payment within agreed terms.
  • In the case of returns, organize collection and return of goods as per Levi’s® policies.
  • Building an interface both face to face and between internal and external stakeholders of the business as buying departments, Sales and Vendor Managers as well as third party providers.
  • Partner with the Commercial team in ensuring accuracy of shipment plan as part on the weekly forecast process
  • Face to face operational management with customer, working through delivery, PO and logistical plans to ensure monthly commercial targets are met or exceeded
  • Requirements : Must have :

    Must have :

  • 3yrs+ B2B / Wholesale Account customer service experience with SAP or similar ERP system
  • Excel Intermediate to Advanced level (including Vlookup, Pivot Tables, IF statements)
  • Able to handle multiple priorities and conflicting deadlines
  • Must have the ability to work independently to resolve problems by partnering with suppliers and key stakeholders and analyzing data in order to make accurate and timely decisions
  • Excellent organizational / prioritization skills; attention to detail
  • Excellent verbal and written communication skills with an ability to communicate cross functionally across the organization, externally towards both the customer, stores / partners and outsourced supplier
  • Strong interpersonal skills with focus on collaborative teamwork. Ensure optimal relationship with customer by proactively communicating with key contacts to ensure issues are resolved.
  • Can demonstrate clear experience of working to commercial monthly KPI’s ( revenue, OTIF, priority setting)
  • Experience of either online retail partner procedures or FMCG logistical challenges
  • Nice to have :

  • Good understanding of logistical processes across markets
  • Experience of Automatic Replenishment system e.g. VMI (vendor managed inventory) / EDI
  • Financial and Credit Management or Accounts Receivable
  • Experience with supplier portal applications (Vendor Central)
  • Apply
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