Fraility Case Flow Co-ordinator- Frail Elderly Service
Walsall Healthcare NHS Trust
Walsall, West Midlands
3d ago

Job overview

We are delighted to welcome applications to join the Frail Elderly Service (FES) as a Clinical Support Worker based at the Manor Hospital, Walsall.

The care of older people living with frailty has become a health service priority in recent years. A person living with frailty may suffer dramatic effects on their health and physical function as a consequence of small changes brought on by illness or injury.

The care that they receive in hospital can make a major difference to their recovery and return to independence.

Post will close early if high volume of applications received

Main duties of the job

The Frailty Service uses multidisciplinary working to provide high quality holistic assessment and care planning for this vulnerable group of patients.

We strive to provide a person centred approach and work closely with patients, carers and community services to improve overall wellbeing and either avoid hospital admission or reduce the length of stay required.

Our work requires lots of compassion, problem solving and teamwork. It is often highly challenging but is also highly rewarding.

Successful applicants will be actively encouraged to develop their skills and knowledge to meet both personal and service development needs.

Working for our organisation

Walsall Healthcare NHS Trust provides integrated acute and community Healthcare in the West Midlands serving a population of 260,000 residents.

Walsall Manor Hospital houses the full range of district general hospital services. The £170 million development was completed in 2010 and we are continually upgrading.

Construction of the new integrated critical care unit was completed in2018,extension of a Neonatal Unit and brand new, state of the art Emergency Department is in the process of being completed.

We are recommended by colleagues as a place to work which is supported by the trusts values to work as part of a team, being respectful, compassionate and professional.

We are committed to investing in our workforce


Detailed job description and main responsibilities

You will form a vital part of this busy and dedicated multidisciplinary team (MDT). Some of your responsibilities will include carrying out initial assessments of arriving patients, assisting patients with pastoral care and communicating closely with other members of the MDT to help in decision making.

Essential criteria

  • Qualification at NVQ 3 relevant to health or social care
  • Essential criteria

  • Previous experience as a support worker in an acute or community setting
  • Specific experience of working with older adults in a health or social care environment
  • Experience of independently delivering patient care
  • Experience of working within a multidisciplanry team
  • Experience of complex discharge planning incorporating health and social care pathways
  • Essential criteria

  • Good verbal and written communication skills
  • Basic computer skills
  • Ability to independently obrain clinical observations
  • Ability to perform basic clinical interventions such as venepuncture and ECG acquisition
  • Ability to recognise and respond appropriately to changes in patient condition and inform an appropriate person
  • Personal Skills and Attributes

    Essential criteria

  • Strongly advocates for patient dignity, equality, diversity and rights
  • Demonstrates empathy and can motivate and persuade patients with physical and cognitive disabilities to participate in their clinical care plans
  • Effective time management skills
  • Able to work in an often challenging and changing environment
  • Demonstrates an ability to work flexibly in order to meet the needs of the service
  • Desire to develop individual knowledge and skills depending on service needs
  • Essential criteria

  • Understanding of the specifice needs of older people living with frailty
  • Good understanding of the principles and practice of clinical governance
  • Knowledge and understanding of clinical nursing practice and an ability to support in its provision
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