store Technology Demo Program Manager, EMEIA
Apple
London
2d ago

Summary

The people here at Apple don’t just build products we craft the kind of wonder that’s revolutionised entire industries. It’s the diversity of those people and their ideas that supports the innovation that runs through everything we do, from amazing technology to industry-

leading environmental efforts. Join Apple, and help us leave the world better than we found it. The EMEIA Sales Operations team is looking for an In-

store Technology Demo Program Manager to support in-store demo merchandising solutions and Channel technology initiatives.

You will function as the Demo Program Ambassador for partner communications, Tier 3-4 Support, compliance, and field training strategies.

You will report to the EMEIA In-store technology Manager.

Key Qualifications

  • You are an expert user of Mac OS X and iOS, Apple Apps, and Apple hardware products
  • You have a passion for Apple and you are comfortable working alone as well as in a fast-paced dynamic team environment.
  • You bring meaningful experience managing and deploying technology programs
  • You have meaningful experience as a project manager in a global company
  • You have experience participating in systems quality testing, writing and executing test cases
  • You have strong communication and problem solving skills
  • You are proficient in Excel / Numbers and Keynote applications
  • Experience deploying content via systems (such as MDM) is a strong plus
  • Experience with system networks - wired and wireless is a strong plus
  • Retail operations experiences a strong plus
  • Description

    Project management : You will manage 10-12 major content releases (per year) across all demo program lines of businesses (Mac, iOS, Watch, and Apple TV) and the associated enabling systems and processes.

    Participate in UAT of new software systems and validate content releases prior to deployment. Testing and troubleshooting management : You will design local test and use cases as needed.

    Work with EMEIA DPM coordinator on execution. You will provide feedback and issue documentation for technical and operational troubleshooting under tight deployment timelines.

    You will support DPM coordinator in unresolved technical support tickets. You will act as primary point of contact for any emerging recurring issues and you will escalate it if needed.

    Compliance : You will drive demo content and software compliance across all demo program lines of businesses utilising existing systems and tools, as well as creating new processes as needed.

    You will leverage existing reporting tools and DPM coordinator to create ad hoc reports for specific partners or programs.

    Forecast and strategy : You will develop and implement communication strategy for field business partners and store staff.

    You will address content and system launches, system training, instruction, escalation paths, and program timelines. Communication : You will build and maintain strong customer, field, and cross functional relationships.

    You will work alongside WW Technology, BPR, Shared Services / MTI support teams, and local DPM in-country counterparts.

    Additional Requirements

  • Apple is an Equal Employment Opportunity Employer that is committed to inclusion and diversity.
  • This position offers competitive salary and benefits.
  • The position will remain open until 26 July 2019.
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