Role Title : Trust Manager
Business : Private Bank
New or Existing Role : New
Management of a team of administrators and oversight of the team’s clients. Provision of high quality service to clients of the HSBC Group, to other Group units and to any third party intermediaries or professional advisers.
Promotion of the positive image and profitability of the HSBC Group through positive application of local services and professional knowledge.
Impact on Business
Management of a trust administration team ensuring that the team operates efficiently with aim of providing quality service to clients.
Provide technical guidance and support to team members and help them to prioritise their work as well as monitoring output and accuracy of work.
Front some of the larger and more complex client cases involving contact with the clients and their advisers.
Reporting and providing support to the Directors as and when required for technical and operational issues and ad hoc projects.
Ensuring that the team operates all trust and company structures in accordance with the legal obligations set out in the Trust Deed, Memorandum and Articles of Association or such other legally binding instrument relating to any particular structure;
operation of structures in accordance with the laws of any relevant jurisdiction
Ensure that fees are collectedon a timely basis and all time basis fees and fees for ad hoc work is recorded and charged.
Look for opportunities to increase fees from existing clients or referrals from clients.
Monitoring and ensuring timely completion of reporting for clients at the frequency specified in each case and any Group reports.
This will include provision of regular reports and valuations, annual financial statements, investment information, tax and technical reports and responses to ad hoc client requests.
Ensuring that due diligence and compliance requirements are adhered to within the team.
Analysis and resolution of more complex / technical trust and company issues.
Write and undertake appraisal process and identify any training or development needs for the team.
Responsibility for ad hoc projects required of the team.
Customers / Stakeholders
Ensure timely, accurate, sufficiently detailed and relevant communications / responses are provided to clients, Group employees, third parties and business introducers, whether by mail, fax, email or telephone or by other means of communication.
Ensure accurate, sufficiently detailed and relevant information / updates provided to HTCI Directors either for monthly reporting purposes or as and when requested.
Maintain data accurately on Navisonto reflect correct information on each client and structure
Leadership & Teamwork
Provision of technical support and training to Trust Administrators.
Establish complementary lines or responsibility with Assistant Manager in running the team.
Review and second signing of all instructions produced on team and guidance where errors have been made
Regular review of individual and team workloads
Provision of input to management for organisation of team and appraisal process for members of team
Liaise and work as a team with other TMs and Managers in the department and with Group colleagues and external service providers.
Implement training of new staff and supplementary training for existing staff
Operational Effectiveness & Control
Operation of all structures in accordance with the procedures and policy of the HSBC Group
Completion of, and adherence to deadlines imposed for, client reviews including, inter alia, annual reviews, investment reviews, due diligence andSCC reviews,AUM and profitability reviews and reports and visitations.
Timely calculation of fees and collection of debts.
Demonstrate effective people management skills in relation to the daily management of the team, including when the role holder or team may be under pressure.
Demonstrate ability to correspond and interact effectively with all levels of seniority within the Group
Demonstrate ability to manage conflicting priorities effectively - both one’s own and those of the team and ensure adherence to internal or external deadlines.
Assist with the self-development of team members, improving their understanding and skills.
Demonstrates self motivation and ability to work on own initiative and, from time to time, under pressure, with limited supervision.
Provides technical support to members of the role holder’s team.
The role holder reports directly to the Directors.
Is an A signatory
Management of Risk
Is aware of the Operational Risk scenario associated with the role and acts in a manner that takes account of operational risk considerations.
Observation of Internal Controls
Maintains HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators.
Understands, follows and demonstrates compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business in which the jobholder is involved, specifically Internal Controls and any Compliance policy including, inter alia, the Group Compliance policy.
Knowledge & Experience / Qualifications
Ideally a holder of STEP Diploma or other qualification relevant to trust and company administration
Knowledge of current laws and developments in own industry sector
Some tax knowledge is advantageous
Preferably at least 10 years’ experience in trust and company administration and to a supervisory level
Willingness to work as part of a small and larger team
Conscientious and self-motivated
Ability to organise one’s own and others’ work and to prioritise effectively
Lateral thinking / problem solving
Ability to successfully manage / co-manage projects, as relevant
Capability to understand, explain and resolve, or assist with resolution of, a wide range of (technical) issues, often contemporaneously
Attention to accuracy and detail in communications and instructions; attention to relevance of content and tone in communication
Ability to work effectively and accurately under pressure
Extensive client meeting experience
Proficient as regards use of the basic departmental systems
As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people.
This is why HSBC is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of background, circumstances, age, disability, gender identity, ethnicity, religion or belief and sexual orientation.
We want everyone to be able to fulfil their potential which is why we provide a range of flexible working arrangements and family friendly policies
We are an equal opportunity employer and are committed to creating a diverse environment.