Trust Manager
HSBC Group
Jersey, United Kingdom
10d ago


Role Title : Trust Manager

Business : Private Bank

New or Existing Role : New

Role Purpose

  • Management of a team of administrators and oversight of the team’s clients. Provision of high quality service to clients of the HSBC Group, to other Group units and to any third party intermediaries or professional advisers.
  • Promotion of the positive image and profitability of the HSBC Group through positive application of local services and professional knowledge.

    Impact on Business

  • Management of a trust administration team ensuring that the team operates efficiently with aim of providing quality service to clients.
  • Provide technical guidance and support to team members and help them to prioritise their work as well as monitoring output and accuracy of work.

    Front some of the larger and more complex client cases involving contact with the clients and their advisers.

  • Reporting and providing support to the Directors as and when required for technical and operational issues and ad hoc projects.
  • Ensuring that the team operates all trust and company structures in accordance with the legal obligations set out in the Trust Deed, Memorandum and Articles of Association or such other legally binding instrument relating to any particular structure;
  • operation of structures in accordance with the laws of any relevant jurisdiction

  • Ensure that fees are collectedon a timely basis and all time basis fees and fees for ad hoc work is recorded and charged.
  • Look for opportunities to increase fees from existing clients or referrals from clients.

  • Monitoring and ensuring timely completion of reporting for clients at the frequency specified in each case and any Group reports.
  • This will include provision of regular reports and valuations, annual financial statements, investment information, tax and technical reports and responses to ad hoc client requests.

  • Ensuring that due diligence and compliance requirements are adhered to within the team.
  • Analysis and resolution of more complex / technical trust and company issues.
  • Write and undertake appraisal process and identify any training or development needs for the team.
  • Responsibility for ad hoc projects required of the team.
  • Customers / Stakeholders

  • Ensure timely, accurate, sufficiently detailed and relevant communications / responses are provided to clients, Group employees, third parties and business introducers, whether by mail, fax, email or telephone or by other means of communication.
  • Ensure accurate, sufficiently detailed and relevant information / updates provided to HTCI Directors either for monthly reporting purposes or as and when requested.
  • Maintain data accurately on Navisonto reflect correct information on each client and structure
  • Leadership & Teamwork

  • Provision of technical support and training to Trust Administrators.
  • Establish complementary lines or responsibility with Assistant Manager in running the team.
  • Review and second signing of all instructions produced on team and guidance where errors have been made
  • Regular review of individual and team workloads
  • Provision of input to management for organisation of team and appraisal process for members of team
  • Liaise and work as a team with other TMs and Managers in the department and with Group colleagues and external service providers.
  • Implement training of new staff and supplementary training for existing staff
  • Operational Effectiveness & Control

  • Operation of all structures in accordance with the procedures and policy of the HSBC Group
  • Completion of, and adherence to deadlines imposed for, client reviews including, inter alia, annual reviews, investment reviews, due diligence andSCC reviews,AUM and profitability reviews and reports and visitations.
  • Timely calculation of fees and collection of debts.
  • Major Challenges

  • Demonstrate effective people management skills in relation to the daily management of the team, including when the role holder or team may be under pressure.
  • Demonstrate ability to correspond and interact effectively with all levels of seniority within the Group
  • Demonstrate ability to manage conflicting priorities effectively - both one’s own and those of the team and ensure adherence to internal or external deadlines.
  • Assist with the self-development of team members, improving their understanding and skills.
  • Role Context

  • Demonstrates self motivation and ability to work on own initiative and, from time to time, under pressure, with limited supervision.
  • Provides technical support to members of the role holder’s team.
  • The role holder reports directly to the Directors.
  • Role Dimensions

  • Is an A signatory
  • Management of Risk

  • Is aware of the Operational Risk scenario associated with the role and acts in a manner that takes account of operational risk considerations.
  • Observation of Internal Controls

  • Maintains HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators.
  • Understands, follows and demonstrates compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business in which the jobholder is involved, specifically Internal Controls and any Compliance policy including, inter alia, the Group Compliance policy.
  • Qualifications

    Knowledge & Experience / Qualifications

  • Ideally a holder of STEP Diploma or other qualification relevant to trust and company administration
  • Knowledge of current laws and developments in own industry sector
  • Some tax knowledge is advantageous
  • Preferably at least 10 years’ experience in trust and company administration and to a supervisory level
  • Willingness to work as part of a small and larger team
  • Conscientious and self-motivated
  • Ability to organise one’s own and others’ work and to prioritise effectively
  • Lateral thinking / problem solving
  • Ability to successfully manage / co-manage projects, as relevant
  • Capability to understand, explain and resolve, or assist with resolution of, a wide range of (technical) issues, often contemporaneously
  • Attention to accuracy and detail in communications and instructions; attention to relevance of content and tone in communication
  • Ability to work effectively and accurately under pressure
  • Extensive client meeting experience
  • Proficient as regards use of the basic departmental systems
  • As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people.

    This is why HSBC is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of background, circumstances, age, disability, gender identity, ethnicity, religion or belief and sexual orientation.

    We want everyone to be able to fulfil their potential which is why we provide a range of flexible working arrangements and family friendly policies

    We are an equal opportunity employer and are committed to creating a diverse environment.

    Add to favorites
    Remove from favorites
    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Application form