Dialler Strategy Manager
Target Group
United Kingdom, Newport, Duffryn
3d ago

Description

Target Group is a leading business service provider revolutionising our client’ businesses through Financial Service expertise and innovation.

Our aim is to help our clients become more effective through leveraging our best in class business process outsourcing and operational transformation.

We create value through partnering with our clients to transform their customer journey and operations.

As Dialler Strategy Manager you will create, test, and implement contact centre dialler strategies across Operations, ensuring the effective management of the dialler system and adhering to regulatory guidelines.

You will be responsible for using performance data creation to devise strategies based on customer behaviours and demographics, using this to drive campaign management.

You will also manage the relationship of our contact centre third party suppliers which will involve product, performance review, and invoice validation.

Key accountabilities of this position include, but are not limited to :

  • Identifying commercial opportunities through the existing client base portfolios
  • Providing outbound strategy to the Collections and Recoveries department
  • Tracking success of outbound performance
  • Presenting findings and performance updates to clients and internal stakeholders
  • Making strategic recommendations to improve contact and key capabilities
  • Ensuring project documentation is completed to necessary standards and relevant authorisation is acquired
  • Requirements

    The successful candidate for the Dialler Strategy Manager position will ideally have :

  • An education to degree level or equivalent
  • Recent and proven experience in dialler management, minimum three years
  • Proficient knowledge of IT and Excel
  • Familiarity with statistical models and machine learning methods
  • Knowledge of Collections data
  • Experience in Financial Services or a similar organisation
  • Recent and proven experience managing projects and delivering system strategy
  • Benefits

    Target has a range of benefits including :

  • Competitive Salary
  • Training & Development, regular coaching from your Manager
  • Pension Contribution (plus salary sacrifice option)
  • Private Medical Insurance
  • Discretionary bonus scheme
  • Generous holiday entitlement plus buy more through Target Flex
  • Life Assurance
  • A flexible benefits scheme (e.g. childcare vouchers, Dental cover)
  • Performance Reviews and support with development needs
  • A modern office and supportive culture
  • A fun Sports and Social program (free membership)
  • An active Charity and CSR program
  • Apply
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