Target Group is a leading business service provider revolutionising our client’ businesses through Financial Service expertise and innovation.
Our aim is to help our clients become more effective through leveraging our best in class business process outsourcing and operational transformation.
We create value through partnering with our clients to transform their customer journey and operations.
As Dialler Strategy Manager you will create, test, and implement contact centre dialler strategies across Operations, ensuring the effective management of the dialler system and adhering to regulatory guidelines.
You will be responsible for using performance data creation to devise strategies based on customer behaviours and demographics, using this to drive campaign management.
You will also manage the relationship of our contact centre third party suppliers which will involve product, performance review, and invoice validation.
Key accountabilities of this position include, but are not limited to :
Identifying commercial opportunities through the existing client base portfolios
Providing outbound strategy to the Collections and Recoveries department
Tracking success of outbound performance
Presenting findings and performance updates to clients and internal stakeholders
Making strategic recommendations to improve contact and key capabilities
Ensuring project documentation is completed to necessary standards and relevant authorisation is acquired
The successful candidate for the Dialler Strategy Manager position will ideally have :
An education to degree level or equivalent
Recent and proven experience in dialler management, minimum three years
Proficient knowledge of IT and Excel
Familiarity with statistical models and machine learning methods
Knowledge of Collections data
Experience in Financial Services or a similar organisation
Recent and proven experience managing projects and delivering system strategy
Target has a range of benefits including :
Training & Development, regular coaching from your Manager
Pension Contribution (plus salary sacrifice option)
Private Medical Insurance
Discretionary bonus scheme
Generous holiday entitlement plus buy more through Target Flex
A flexible benefits scheme (e.g. childcare vouchers, Dental cover)
Performance Reviews and support with development needs
A modern office and supportive culture
A fun Sports and Social program (free membership)
An active Charity and CSR program