N2431 - Student Advice Caseworker
Lancaster University
Lancaster, United Kingdom
3d ago

Reference : N2431


Lancaster University Students' Union provides excellent services, opportunities and facilities to support and inspire our diverse population of over 15,000 students.

With students at the very heart of all we do, we are looking for a highly effective student advice caseworker to join our staff team.

This role will work with staff and full-time student officers to support the day-to day running of our student advice service, helping us to develop social policy, lobby for change to university policies and procedures, support student welfare officers and design and deliver student focussed and impact based welfare campaigns.

As a Student Advice Caseworker you will provide professional, impartial and confidential support to all students. As an expert in advice and advocacy work, your role will provide one-to-one advice and support to students.

You will be responsible (in conjunction with the rest of the Advice Team) for providing high quality and student friendly advice covering a range of academic, housing and student welfare issues.

This will involve undertaking casework with individual students, enabling them to understand and make their own choices and where necessary representing them at university hearings / appeals.

You will also play a central role in helping the Students’ Union Advice Service to achieve its goal of achieving the Advice Quality Standard.

The role will be required to remain up to date with safeguarding policies and procedures and that you remain vigilant and consistent in recognising and reporting safeguarding concerns.

Educated to degree level or with equivalent professional qualifications you should have a proven knowledge and understanding of the current issues and themes affecting higher education students e.

g. academic, welfare and social policy.

We would particularly welcome applications from candidates with experience of supporting advice service operations and activities as well as recent experience of casework provision and a working understanding of the current guidelines, legislation and best practice relating to student support, advice and guidance.

This is an exciting post and an opportunity for an ambitious and creative individual to help shape and enhance one of our most important areas of work.

You will join us on an indefinite contract however, the role remains contingent on external funding which, at this time is due to come to an end on 14 October 2022.

We particularly welcome applications from black and minority ethnic people for this role in order to increase our staff diversity in this part of the Students’ Union.

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