Graduate Area Manager (E-Commerce Fulfilment Operations) 2021
Warrington, United Kingdom
5d ago
source : Graduate Prospects Ltd.

Due to rapid growth, THG is looking to set up additional sites in NW UK and is recruiting graduate team / area managers who will be responsible for managing a team of around 20-40 warehouse operatives working in outbound / inbound operations.

Your team will be responsible for receiving, picking, packing and sorting orders that are placed with THG using our warehouse management system.

You will report to a shift manager and will support them in ensuring that we meet or exceed our targets for safety, quality and productivity of the fulfilment operation.

Main activities / tasks - Lead and motivate a small team carrying out a variety of warehouse tasks including picking orders, packing orders, replenishing stock, sortation, decant, returns plus any other reasonable requests made by the business.

  • You will be supervising and guiding the team whilst they carry out their duties and resolving any queries that they have.
  • You will work with L & D to ensure that all members of your team have been suitably trained for each task that they are asked to perform - You will also be required to ensure that your team are all adhering to THG’s health & safety policies and procedures and will work with your colleagues to promote a safe working environment - You will need to ensure that the team is operating productively and in line with set KPIs and make corrections where required - You will be the first line of escalation for any colleague concerns or requirement including HR issues - Ensure quality standards are met.
  • Become recognised as the process expert and leader of change in your process - Allocate staff to certain areas and check staffing levels are in line with plans - Communicate instructions from Senior Staff to your team and ensure these are followed.
  • Identify key members of the team for development to promote succession planning - Work with the people team to manage employee relations issues including absence reviews - Assume shift management responsibility in times of absence and holidayThis role is the first line manager role and success is measured in people and process metrics.
  • The ability to assume greater responsibility and leverage team strengths to solve basic problems will highlight those with potential for additional responsibility.

    Benefits - Competitive salary - Employee discounts - Company bonus scheme - Company pension scheme

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