Placemaking, Customer Experience & Events Management Executive - Commercial Property Management

Lambert Smith Hampton

London, GB

3d ago

Create a Placemaking Brand at national level for LSH Property Management Division.

Focus on customer experiences to drive value into the business and increase customer retention.

Main tasks :

Undertake comprehensive review of current LSH offering across the national portfolio.

Evaluate & benchmark LSH current offering against leading competitors

Define customer experience toolkit to enable a bespoke provision across different asset classes.

Create & develop an exciting brand to launch the new placemaking & customer experience offering.

Identify Placemaking opportunities across the LSH portfolio.

Create & manage an income generation stream to support the new brand & clearly define link between CX & added value.

Engage LSH team to support the change

To fully engage existing clients so that they are aware of the new brand proposition.

As part of roll out to ensure full Occupier engagement.

Set case study precedent

Ensure brand promotion on all social media platforms

Directly manage appointed operators & project manage site specific events & marketing, including promotion of local events

Create & implement bespoke customer experience enhancement plans to drive positive outcomes.

Undertake user evaluations to benchmark & constantly improve offering.

To be involved in tenders and presentations with a view to gain an increased client base.

To continually strive to improve working practices and client service delivery for the whole team.

Seek to cross sell opportunities to other parts of LSH.

Work with Property Managers in regards to multi-let assets assisting in the production of service charge budgets.

Main capabilities : What we need :

Property experience preferable, but not essential!

Push Commercial Property Management to think outside the box

What is essential :

Experience in running events

Organising teams

Experience in running social media campaigns

Ability to present to clients / customers and experience in brand roll out.

Financial management

Desire to embrace the opportunity of creating a new brand and service line

Keen interest in placemaking / customer experience & market trends

Reinforces delivery of a customer first approach to social values

Presents a professional image when dealing with clients and demonstrates self confidence

Demonstrates ambition and commitment to self-development

Highly organised

Manages own time and exercises good commercial judgement to maximise fee earning potential

Team Player

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