It is essential that you have previous experience managing a car servicing and or / parts division. You must be passionate about developing the business and know how to get the best out of a team.
As well as being a forward-thinker and exceptional leader with fresh ideas, you will operate to the highest standards and drive best practice throughout.
If this is you, we want to hear from you.
You will need to possess :
A proven track record of running a successful service department in a main dealer environment;
The ability to lead by example, manage and inspire the team to consistently exceed customer satisfaction and profitability objectives;
Experience of developing and monitoring budgets;
Strong communication and organisational skills with high levels of self-motivation;
Up-to-date knowledge of vehicle and consumer legislation as well as FCA regulations; and
Full UK driving licence.
Develop service department plans and budgets to achieve quarterly and annual targets;
Maintain financial and operational controls within the department;
Understand and report on key KPIs in a timely and accurate manner;
Support and motivate a team of Service Advisors by providing clear direction for the department to maximise profitability;
Manage a workshop to ensure workshop efficiency and productivity rates are maintained;
Ensure warranty procedures are followed correctly and monies are recovered promptly;
Respond swiftly to any customer complaints and ensure timely resolutions;
Establish and monitor the team’s training requirements to ensure the required level of expertise is always achieved; and
Work alongside the Divisional Performance Manager to develop a strategy to maintain the long-term profitability of the department.
As a Service Manager within the Hendy Group you will receive a competitive basic salary (on target earnings potential of up to £48,000 per annum) as well as enjoying a structured career and the opportunity for personal development and training within our rewarding environment.
We also offer great benefits including :
Company car, subject to eligibility;
Private health care cover;
23 days holiday basic plus public holidays, increasing with length of service;
Opportunity to join the company pension scheme;
Discounts on new vehicle, used vehicle, service and parts purchases; and
Various perks and discounts with high street and online retailers and services.
If you think you possess the necessary experience and skills and would like to be part of Hendy Group’s success, please send us your CV with a short letter of introduction.