VIP Account Manager (Belgium) - French speaking
Gibraltar, United Kingdom
2d ago

Bring your customer-first attitude to Entain as a VIP Account Manager in Gibraltar. The sheer pace and power of the live events and entertainment you’ll be part of has to be experienced to be believed.

Play a vital role at the world’s largest sports betting and gaming company. You’ll be in the thick of the action, making sure our high value customers enjoy an amazing entertainment experience, every day.

For the good of entertainment.

Reporting to the VIP Team Leader, the VIP account manager will be responsible for managing the day-to-day operation of Sports VIP accounts, maintaining and growing their activity, cross-selling new products and channels and building strong relationships through inbound and outbound communications, as well as possible face-to-face contact during hospitality.

In addition, they will be responsible for improving NGR, retention and growth rates against business targets and needs for high value VIP customers, which is the key KPI they will be measured on.

What you'll be doing (in a nutshell) :

  • Manage accounts of portfolio of Sports VIP players, responsible for their P&L, player performance and lifecycle.
  • Develop, plan, and implement strategies aimed at maximising VIP customer lifetime value and profitability.
  • Own all aspects of the relationship with the Player, including but not limited to hospitality events, daily / weekly / monthly communications, queries, contacts, and escalations including out of office hours when necessary.
  • Build a personalised relationship with players, in order to have a one to one knowledge of customers profiles including playing behaviours, interests, likes and dislikes, to enable you to offer an industry leading customer experience tailored to the needs of our VIP customers.
  • Monitor individual customers' betting behaviour and ensure that bonuses, gifts and hospitality invitations are offered in agreed timescales, promoting the right behaviours.
  • What we need from you :

  • Native French speaker with fluent English.
  • High level of sports betting knowledge and very keen interest in sport, especially football and relevant sports in your customer’s territory.
  • Business-oriented with focus on marketing, analytics, or communications.
  • Driven by desire to provide top-class attentive service to high-value customers, while being articulate with first class verbal and written communication abilities.
  • 2-3 years of previous experience in Customer Services, Sales or Accounts Management in any industry will be a plus.
  • What we can offer you :

  • We're a fast-paced, high-tech and progressive company which means from day 1 you'll have an opportunity to make a real impact to the business
  • Big focus on personal and professional development
  • Flexible benefits package including (annual bonus, employee share scheme, private medical, life assurance, income protection, matching pension contributions, enhanced vacation package, discounted gym membership) with the ability to flex your benefits package to suit your needs
  • Amazing Mediterranean lifestyle, where you can spend summer at the beach, ski in the nearby mountains in winter and visit cities such as Malaga, Seville, Cadiz or Granada, which are all close by.
  • We offer a great relocation package to help make the move easy!

  • Newly refurbished offices, with chillout spaces and modern facilities
  • Great company culture where we bring it on! get involved, do what's right and keep it real
  • Fantastic programme of free social activities, from our legendary summer parties and Friday night drinks to weekend bus trips to the major Spanish cities and morning office breakfast, we've got you covered.
  • We're as passionate about sports as you are, if you can name a sport, we've probably got a company team.
  • W e’re Entain. Our vision is to be the world leader in sports betting and gaming entertainment by creating the most exciting and trusted experiences for our customers, revolutionising the gambling space as we go.

    We’re specialists in safer gambling and the company that is at the forefront of responsibility.

    Combining technology and entertainment to build products that push the boundaries, Entain is home to a global family of more than 25 well-known brands names such as bwin, Ladbrokes, Coral, Gala, Betdaq, and many more.

    With a focus on sustainability and growth, we will transform our sector for our players, for ourselves and for the good of entertainment.

    Diversity and inclusion at Entain

    As a global employer, Entain is committed to providing a safe, fun, and inclusive culture where our people feel like they truly belong.

    We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion or belief, you will have a voice here, and the space to do your best work.

    Our diverse internal networks provide the support for you to express your views and make a positive difference, all for the good of entertainment.

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