Temporary Summer Reservation Sales Agents
Imperial College London
South Kensington , GB
13h ago

Job summary

Commercial Accommodation Team at Imperial College London are recruiting for dedicated Reservations Staff to facilitate their busy summer lettings period.

We commercially sell the student Halls of Residence over the summer vacation period as a large-scale budget hotel (approx.

2000 bedrooms over 4 sites). We provide a high quality Reservations Services to both internal and external clients staying at Imperial College’s student Halls of Residence during this period.

Duties and responsibilities

You will be responsible for the provision of successful Reservation Services to both internal and external customers in student accommodation during the summer commercial letting period.

You will deal with all reservation enquiries by telephone, email and in person in a prompt and professional manner, with the highest level of customer care, advice and support in accordance with College standards and by maintaining accuracy and attention to detail at all times, with the objective of maximising occupancy and revenues.

Essential requirements

  • You will have previous experience in a Reservations role, ideally in a Hotel, Conference Centre, Travel agency / Tour operator or similar busy customer focused environment.
  • You will have positive, enthusiastic and motivated attitude with a desire to deliver and achieve the highest standards of customer service in a busy working environment.
  • You will have previous outstanding organisational skills; strong IT abilities; and excellent verbal and written communication skills.

  • Team work is a large component of this role; the ability to communicate and work flexibly, whilst adapting quickly to new situations, within an extended group of people is essential, as is the ability to remain calm under pressure.
  • Further information

    This opportunity will make the most of your experience and interest in roles such as : Reservations Coordinator, Reservations and Sales Agent, Customer Sales Agent.

    For further information please contact Daniel Miklosko, Reservations Sales Team Leader d.miklosko imperial.ac.uk

    Closing date : Midnight on 25 Feb 2020

    Committed to equality and valuing diversity, we are an Athena SWAN Silver Award winner, a Stonewall Diversity Champion, a Disability Confident Employer and work in partnership with GIRES to promote respect for trans people.

    The College cannot normally apply for a Certificate of Sponsorship for this post under Tier 2 of the UKVI’s Points Based System.

    Any candidate, who is considering applying for this position and requires sponsorship, must ensure that they are able to obtain permission to work in the UK through an appropriate immigration route.

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