The purpose of the role will be to maintain and manage the retail systems within the business. Working collaboratively with colleagues from across the business, striving to drive revenues and profitability through continuous improvement.
FUNCTIONAL RESPONSIBILITIES / KEY TASKS
Responsibility of managing the administration of the Commercial retail systems (currently
Quantum, Saffron & e-Commerce)
Business owner for all processes procedures and policy regarding the use of the retail systems
Lead a team of super users from across the business including Finance and Operations
Ensure the systems are maintained and the data is accurate
Produce control reports identifying areas of non-compliance
Produce performance reports for all levels of the business
Manage updates / changes and capture impacts and liaise with colleagues to ensure business
Working collaboratively with colleagues to on board new suppliers
Work collaboratively with the Retail Sales Team to ensure correct processes are followed
Supporting in the auditing of financial procedures
Supporting in the financial reporting to the Head of Sales
Ensure that all performance monitoring and progress reporting procedures lead to actions for
Ensure that all period end activities are completed by vessel teams
Clarify and pursue targets and outcomes.
Communicate the success and contribution of the team to appropriate audiences
Identify and address areas of weakness while identifying and building on areas of strength
The accountabilities support delivery of the following outcomes / outputs :
Up to date policies and procedures
Accurate control reporting
Accurate KPI reports
KPI Dashboards for site, area and network level
Accurate adhoc reports
An effective super user group
Accurate data within the systems
A well-being portal that accurately communicates the allergen and nutritional information of the
products we prepare for both internal and external customers customers
Robust integrations between internal systems such as finance and EPOS
Accurate and up to date user matrix
Qualifications, Skills & Experience
Educated to degree level and / or relevant qualification with 5 years' + of managing retail software
solutions (Saffron and Quantum preferred but not essential)
Skills & Experience
Experience of managing retail software systems
Experience of working with software suppliers and colleagues to manage change
Experience of co-ordinating a team of system users to drive continuous improvement
Experience of analysing retail reports to identify opportunity for improvement
Experience of maintaining policy, procedure and processes
Ability to analyse performance against plan using a variety of information sources / reports
Ability to set challenging targets and hold others to account for achieving them
Key competencies and behaviours
Demonstrate our commitment to reducing the impact on the environment of our operations;
Work cooperatively and supportively with colleagues, developing positive, open working
Have a strong focus on continuous learning for yourself, others and the organisation
Ability to come up with innovative, creative and imaginative solutions.
Adopt a methodical approach to work
Drive to put energy into achieving results and taking action to exceed goals and expectations;
Anticipate, meet and exceed the needs of customers
Use judgement to take quick and confident decisions
Evidence of working in an environment which requires excellence in safety, operations and
Ability to challenge the status quo and suggest alternative approaches
Able to manage and develop a team without direct line responsibility
External orientation with a focus on developments and trends in the travel industry.
Demonstrates a commercial focus
OUR NINE KEY COMPETENCIES ARE :
To ensure that we will lead and motivate others to enable them to contribute to the best of their ability.
DECISION MAKING AND JUDGEMENT
To ensure that we weigh the pros and cons of each decision point and take the decision which best meets the objective in hand.
To ensure that we work together to deliver the best we can achieve and our business goals.
To enable everyone to do their job and ensure that our staff are ready for the next step if the opportunity arises.
To ensure that we work in an effective and efficient manner. To ensure that we have the ability to adapt and change plans as the requirements of the situation change.
DRIVE FOR RESULTS
To ensure that we have the energy into achieving results and to take action to exceed goals and expectations.
To ensure the safety of ourselves, our teams, our customers and our visitors.
To ensure that we anticipate, meet and exceed the needs and expectations of our customers; both internal and external.
To encourage all staff to think of new or innovative ways of working to help the organisation continually improve.