Commercial Retail Systems Manager
CalMac Ferries Limited
3d ago

The purpose of the role will be to maintain and manage the retail systems within the business. Working collaboratively with colleagues from across the business, striving to drive revenues and profitability through continuous improvement.


  • Responsibility of managing the administration of the Commercial retail systems (currently
  • Quantum, Saffron & e-Commerce)
  • Business owner for all processes procedures and policy regarding the use of the retail systems
  • Lead a team of super users from across the business including Finance and Operations
  • Ensure the systems are maintained and the data is accurate
  • Produce control reports identifying areas of non-compliance
  • Produce performance reports for all levels of the business
  • Manage updates / changes and capture impacts and liaise with colleagues to ensure business
  • readiness
  • Working collaboratively with colleagues to on board new suppliers
  • Work collaboratively with the Retail Sales Team to ensure correct processes are followed
  • Supporting in the auditing of financial procedures
  • Supporting in the financial reporting to the Head of Sales
  • Ensure that all performance monitoring and progress reporting procedures lead to actions for
  • continuous improvement
  • Ensure that all period end activities are completed by vessel teams
  • Clarify and pursue targets and outcomes.
  • Communicate the success and contribution of the team to appropriate audiences
  • Identify and address areas of weakness while identifying and building on areas of strength
  • The accountabilities support delivery of the following outcomes / outputs :

  • Up to date policies and procedures
  • Training material
  • Accurate control reporting
  • Accurate KPI reports
  • KPI Dashboards for site, area and network level
  • Accurate adhoc reports
  • An effective super user group
  • Accurate data within the systems
  • A well-being portal that accurately communicates the allergen and nutritional information of the
  • products we prepare for both internal and external customers customers
  • Robust integrations between internal systems such as finance and EPOS
  • Accurate and up to date user matrix
  • Qualifications, Skills & Experience


  • Educated to degree level and / or relevant qualification with 5 years' + of managing retail software
  • solutions (Saffron and Quantum preferred but not essential)

    Skills & Experience

  • Experience of managing retail software systems
  • Experience of working with software suppliers and colleagues to manage change
  • Experience of co-ordinating a team of system users to drive continuous improvement
  • Experience of analysing retail reports to identify opportunity for improvement
  • Experience of maintaining policy, procedure and processes
  • Ability to analyse performance against plan using a variety of information sources / reports
  • Ability to set challenging targets and hold others to account for achieving them
  • Key competencies and behaviours
  • Demonstrate our commitment to reducing the impact on the environment of our operations;
  • Work cooperatively and supportively with colleagues, developing positive, open working
  • relationships
  • Have a strong focus on continuous learning for yourself, others and the organisation
  • Ability to come up with innovative, creative and imaginative solutions.
  • Adopt a methodical approach to work
  • Drive to put energy into achieving results and taking action to exceed goals and expectations;
  • Anticipate, meet and exceed the needs of customers
  • Use judgement to take quick and confident decisions
  • Evidence of working in an environment which requires excellence in safety, operations and
  • customer service.
  • Ability to challenge the status quo and suggest alternative approaches
  • Able to manage and develop a team without direct line responsibility
  • External orientation with a focus on developments and trends in the travel industry.
  • Demonstrates a commercial focus


    To ensure that we will lead and motivate others to enable them to contribute to the best of their ability.


    To ensure that we weigh the pros and cons of each decision point and take the decision which best meets the objective in hand.


    To ensure that we work together to deliver the best we can achieve and our business goals.


    To enable everyone to do their job and ensure that our staff are ready for the next step if the opportunity arises.


    To ensure that we work in an effective and efficient manner. To ensure that we have the ability to adapt and change plans as the requirements of the situation change.


    To ensure that we have the energy into achieving results and to take action to exceed goals and expectations.


    To ensure the safety of ourselves, our teams, our customers and our visitors.


    To ensure that we anticipate, meet and exceed the needs and expectations of our customers; both internal and external.


    To encourage all staff to think of new or innovative ways of working to help the organisation continually improve.

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