Customer Service Manager - Telford
B&M Retail Limited
Telford, United Kingdom
1d ago

About B&M

B&M Retail are one of the UK’s fastest growing variety retailers. From only having 21 stores in 2004 to the 650+ stores we currently operate from, there is sure to be store near you.

With our ongoing expansion plans there really hasn’t been a better time to join B&M. We have a variety of exciting retail careers available and we offer fantastic on the job training.

If you are looking to fast track your career the opportunities are endless!

This is a full time role and will require flexibility in your working pattern. As a Customer Service Manager, you will be responsible for the cash office and till area, ensuring that the highest standards of service are provided for our customers. You will also :

  • Drive a team to deliver personable, polite and prompt service in the checkout area
  • Act as a role model displaying exceptional service to our customers
  • Be highly visible and approachable to customers and colleagues
  • Coach colleagues to ensure they demonstrate the appropriate skills and knowledge in the checkout area
  • Ensure compliance of company stock control procedures within the appropriate timelines
  • Ensure company property, cash and stock are secure at all times
  • Play a vital part in continuing to make our stores a fun place to work!
  • It is essential that applicants have the following :

  • Experience of managing a small team, in a fast paced retail environment
  • Strong numerical and problem solving skills
  • A flexible approach and a can do’ attitude
  • The ability to think on your feet
  • What can we offer you?

  • Excellent career progression with our successful step up’ programme
  • 28 days paid holiday inclusive of Bank Holidays (pro rata)
  • Generous staff discount scheme
  • NEST pension scheme / Share-save scheme
  • If you would like to join a great team in a fast paced and growing business, APPLY TODAY! Qualifications Benefits

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