Citrix Desktop Services Specialist
5d ago

Vitality is an award winning, dynamic and vibrant financial services provider, with a ground-breaking vision for the future, where individuals are enabled to succeed and are rewarded and recognised for their contribution to our business.

Our CORE PURPOSE is to make people healthier and to enhance and protect their lives. From people to products and processes, we aspire to deliver on our purpose in everything we do.

Our VISION is to be the BEST health insurer in the UK

We are looking for talented individuals who are committed to living our values and delivering an award winning service to our customers.

Overall Job Purpose

To provide E2E management and support for our mainstream Citrix service which is used to to enable secure connectivity to our networks by 3rd parties.

The candidate will ensure the Citrix service remains fit for purpose and available 24 / 7 across all of its capabilities.

They will have experience and be capable of fully managing an enterprise Citrix service and they will ensure the Citrix service remains relevant to our developing business.

The architecture of this Citrix service is under development and it is intended that it will compromise an increasing mix of on-premise and cloud capabilities, with a lean towards DaaS cloud in the future.

  • The ideal candidate will have worked in a medium to large enterprise and have gained their knowledge through practical experience, training and certification;
  • They will enjoy the challenge of continuous improvement and change and always look to deliver the best outcome for the customer.

    Additionally they will have experience of the associated services required to deliver this environment such as Active Directory, Windows 10 and network configurations.

    In particular the ability of products such as SCCM and its integration into Citrix to give a single pain of glass capability for our scripted applications.


  • Operational responsibility for a hybrid Citrix service to provide a 24 / 7 capability
  • Ensure required applications are provided to the end user estate with appropriate use of application virtualisation.
  • Maintain and develop service architecture
  • Support service consumers in its use and troubleshooting
  • Responsibility for service availability, security and SLA associated to change
  • Secondary support for our Microsoft estate
  • Essential

  • Recent experience in Citrix service configuration, deployment and support
  • On-premise and cloud architecture experience.
  • Strong understanding of Security in the Citrix environment.
  • Microsoft product familiarity particularly in SCCM and integration into Citrix
  • An inquisitive and engaging personality nature that looks to innovate and continuously improve to deliver the best possible experience to the customer
  • Ability to prioritise and work under pressure while taking ownership of issues
  • Experience of working across technology disciplines in order to deliver the best outcome
  • Ability to work standalone or as part of a team
  • Understanding of ITIL processes Incident, problem and change and a good knowledge of IT Operations
  • Desirable

  • Microsoft Active Directory
  • Sharepoint, Office 365 and Exchange
  • Windows 10
  • Familiarity of Service-Now.
  • Microsoft certified in relevant areas.
  • Managed Print Services
  • Working for Vitality, you'll experience an exciting mix of creativity and innovation, within a framework of challenging objectives and a passion for delivering the best.

    We think work should be fun and sociable, and we want our people to get the most out of every day.

    Our people are chosen for their skills, knowledge, enthusiasm and attitude but above all, their belief that anything can be achieved.

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