IT Systems Administrator
1d ago


Reporting to the Senior Manager of Technology Operations and Security Solutions, the IT Systems Administrator II assists in supporting Cofense corporate and lab infrastructure, applications, systems, and networks.

This is a dynamic position with opportunities for advancement in one of technologies fastest growing companies.

Essential Duties / Responsibilities

  • On-site and remote end-user device support; automation, configuration, installation, and maintenance of end-user device equipment.
  • Manage the day to day operations, enhancements, and implementation of company collaboration services
  • User onboarding, offboarding, and training
  • Timely resolution of assigned initiatives and tasks
  • Knowledge Base (KB) documentation updates.
  • Ability to travel to remote offices
  • Other duties as assigned
  • Knowledge, Skills and Abilities Required

  • Demonstrates Cofense’s values, and vision
  • Articulates opinions on IT administration matters
  • Displays an attitude of understanding and tolerance for other’s opinions by being diplomatic
  • Conveys fundamental aspects of job through verbal and written communications
  • Effectively changes and meets deadlines as they evolve
  • Observes quality standards
  • Gives and receives information in well-defined situations
  • Education and / or Experience :

  • Bachelors degree
  • Professional Certification in at least one major technology provider
  • MCSA / MCSE, VCP, CCNA / CCNE, Network+, Security+, A+,CISSP, AWS Architect
  • Minimum 2+ years’ IT support or customer service experience
  • Experience with; Corporate Network TroubleshootingDesktop / Laptop SupportAt least one major operating system Windows Mac OS Linux Android / iOS Working experience with one cloud service AWS, VMware, Azure, or o365 Services Working knowledge PowerShell or pythonVirtual server management
  • Cofense is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis protected class including, but not limited to : veteran status, uniform service member status, race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, physical or mental disability, marital status, genetic information or any other status or characteristic protected by applicable national, federal, state or local laws and ordinances.

    We adhere to these commitments in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, and discipline.

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