Stryker is one of the world’s leading medical technology companies and, together with our customers, is driven to make healthcare better.
We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes.
We are proud to be named the #5 World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine. Learn more about our award-winning organization by visiting stryker.com
Why customer service at Stryker?
Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers?
As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need.
Stryker is also consistently listed as a Best Place to Work’ and offers great benefits and perks like tuition reimbursement and a wellbeing program! (*Benefits vary by country)
Job Mission / Purpose :
A Stryker Customer Service Representative is responsible for effectively executing the OTC (Order To Cash) and Order Management processes for customers in his or her assigned country or region.
The main objectives are to provide Best in Class Customer Service and ensure the highest level of customer satisfaction and experience to both internal and external customers are achieved.
This includes identifying and supporting continuous improvement efforts and engagement in process improvements to enhance the service to our customers.
This role will embrace teamwork and collaboration, quality performance standards, professionalism and integrity to ensure that results are delivered in accordance with the strategic plans, objectives and customers’ contractual agreements.
The Senior Customer Service Representative being the expert in this area is expected to support less experienced Customer Service Representatives in the execution of assigned task and to ensure services are of maximum satisfaction to customers.
The position holder may act on request as deputy of departmental Supervisor / Team Lead / Manager and will act as point of escalation to help in resolution of issues and training of new operatives / specialists.
They would also assist their line manager in ensuring that the day to day activities of the team are being completed effectively,
Job Dimensions (Senior Customer Service Representative)
They may also be assigned a junior employee to mentor.
Other Activities related to Senior role :