Customer Service Advisor Opportunities
bpha
Bedford, UK
3d ago

Are you an experienced customer call handler?

Are you passionate about customer service?

Due to our team expanding we have exciting opportunities for permanent and temporary Customer Communications Centre Advisors to join our busy team.

You’ll respond to and manage all related customer communications into the Customer Communications Centre.

Your main responsibilities will include telephone calls, emails, webchat, social media and other requests for information and assistance from bpha’s customers and stakeholders to provide a great customer service.

Our Customer Services Team are the first point of contact for many of our customers and play a crucial role in helping us to deliver our vision.

What you will be doing :

Proactively handling all incoming contacts and queries

Supporting new colleagues in the department to ensure effective learning and development with their role.

Complying with the provisions of GDPR and the Data Protection Act and to maintain confidentiality always.

Identifying safeguarding concerns of vulnerable customers and raising a case for further investigation by the appropriate team.

Taking ownership of all queries, resolving routine non-complex issues, ensuring a high level of first contact resolution.

We’d love to meet someone with :

Demonstrable experience of working as a customer call handler in a busy and demanding environment.

Experience of providing business-focussed customer services.

Confident abilities in using MS Word, Excel and Outlook in order to understand communications and manage workload.

Excellent written business communications.

Confident communicator.

Great listening skills to understand customer needs.

Amongst what we offer you is :

A competitive salary of circa £22,000

28 days holiday PLUS Bank Holidays

A generous contributory pension scheme

Free life assurance

Access to an extensive suite of wellbeing services and tools including a digital gym

Opportunities for learning and development

Discounted gym membership

Retail discount scheme

Successful candidates will need to complete a basic DBS application and complete office-based training at the bpha Head Office from 9 5, Monday to Friday

Closing date : 8th August, 2022

Interviews will be held as soon as possible

We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.

Report this job
checkmark

Thank you for reporting this job!

Your feedback will help us improve the quality of our services.

Apply
My Email
By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
Continue
Application form