Solutions Engineer II
Nylas
London
6h ago

Our product is highly technical it bridges the gap between several very old / proprietary protocols (IMAP, ActiveSync, Exchange Web Services).

Because of that, most of our customers benefit from having a trusted advisor that can guide them all the way from the initial stages of the implementation up to signing a contract.

As a Solutions Engineer, you will be working alongside Nylas account executives to make sure our customers get the most value from our APIs.

What You'll Do

  • Convey a compelling vision of Nylas to prospective customers
  • Ensue a strong technical understanding of the capabilities and value of the Nylas Platform
  • Remove roadblocks that will prevent prospective and current customers from integrating with our APIs. This can include devising workarounds as well as working with our Product and Engineering teams to figure out how to prioritize feature request
  • What You'll Bring

  • 2+ year of experience with Python, Node, Javascript, or any other mainstream programming language
  • Experience using APIs to build applications and / or query data
  • Good written and spoken communication skills
  • Customer service experience is a plus
  • While technical skills are important in this job, they are less important than enjoying meeting customers and solving their problems.

    We strive to build an inclusive company and truly believe that diverse teams are more nimble, creative, and deliver the best outcomes.

    We welcome people from all different backgrounds and currently employ former startup founders, college graduates from all over the country and the world, coding academy graduates, and those with no degrees at all.

    So if any of the characteristics sound like you, we strongly encourage you to apply.

    Perks / Benefits

  • Unlimited Paid Time Off (PTO) : we take this very seriously as we care about the well-being of our employees
  • Healthcare : 90% of medical, dental and vision coverage for you and your family
  • Retirement Plan : 401k & RRSP with a company match (super rare for a startup)
  • Holidays : 14 paid annual holidays (New Year’s Day, Family Day, President’s Day, Good Friday, Indigenous People's Day, etc)
  • Education Stipend : annual education & development benefit
  • Paid Parental Leave : 12 weeks parental leave (maternity & paternity)
  • Voting / Election PTO : 4 hours of paid time off to vote in person or volunteer at a polling place
  • Nylas is registered as an employer in many, but not all, states / provinces. If you are not located in or able to work from a state / province where Nylas is registered, you will not be eligible for employment.

    Visa sponsorship may not be available in certain remote locations.

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