Mid Weight UX Designer
Wunderman Thompson Commerce
London, England, United Kingdom
6d ago


Upper midweight-to-Senior UX Designer to join our UK team, you’ll be part of the Customer Experience Department, working alongside UI design, Optimisation and Consulting as part of a collaborative multidisciplinary team.

Currently working as a upper midweight UXer, or new to being a Senior UXer, you’ll be looking for the next step in your career to develop as Senior UXer, specialising in eCommerce.

Under the direction of the UX Lead, you will be expected to lead UX project deliverables, across all phases of the design process, including business requirements workshops, research, wireframes, prototypes, usability testing and CRO.

Taking the initiative in ensuring the business needs of our client are fully understood and met by the proposed solution.

This is a practical role requiring someone of excellent technical ability looking to make their mark in a diverse and expanding team.

What you’ll do (level depending on experience) :

  • Design and conduct product definition and UX requirements workshops
  • Present and playback experience maps, wireframes, user flows and designs both to working groups and C-Suite.
  • Produce journey maps, personas, scenarios, process flows, information architecture diagrams and other artefacts required to develop and evolve product definition and user experience design.
  • Experience in e-commerce or complex journeys ie financial or insurance.
  • Communicate, defend, and build consensus around the desired product strategy and suggested wireframes
  • Drive the CRO strategy for our clients and liaise internally with our data team to ensure smooth delivery and analysis of initiatives
  • Design and lead research projects to influence product roadmap and distil CRO initiatives into a strategic digital roadmap
  • Scope and manage delivery of a variety of both qualitative and quantitative research
  • Work closely with senior stakeholders, fellow designers, program managers, and developers
  • Collaborate with Account Leads, Head of UX, Head of CX and clients as a part of the creative process, understanding business drivers and provide UX leadership to clients and internal teams.

  • Talented, enthusiastic, focused, eye for detail, professional. Keen to learn and to challenge for smarter ways of doing things;
  • a team player proud of their work who wants to share it. You like working in a fast-paced environment and are ready to inspire outstanding online shopper experiences for consumers and brands, no matter what product, service, sector, device or channel!

    You will have a customer-first mindset, with the maturity and initiative to do what it takes keep our clients happy, including some working at client locations.

    When our clients win we win!

    We need you to be really great at :

  • Extensive experience as a upper Midweight / newly Senior UX Designer, ideally in an agency
  • Experienced in conversion led UX / CRO
  • Designing and leading workshops
  • Ability to lead projects
  • Being able to bring insights to life through wireframes and positively communicate rational and user flow when challenged
  • Have excellent presentation and client communication skills and ability to build strong relationships
  • Client focused, flexible, and able to work at client locations
  • Solid information, interaction, and experience design skills
  • Breadth of experience across sectors / audiences
  • Excellent problem-solving ability and the ability to think about commercially sound solutions
  • Understand the array of technical constraints, user goals and business requirements that shape current and future developments
  • Wunderman Thompson Commerce is a global Commerce consultancy that applies strategy, technical know-how and outstanding design to help its ambitious clients grow through Commerce solutions.

    How? By creating inspirational and shopper journeys. It’s why we work with some of the most exciting brands around such as Bosch, DFS, Johnson & Johnson, MAC, Nestlé, Sainsbury’s, Selfridges, Shell, Specialized, Tempur and Tiffany & Co.

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