The Sales Support Executive role supports a business unit sales team, who are selling across different regions, multiple events and customers.
This role will provide structured sales administration support, data analysis and floorplan management. The Sales Operations Executing will also be responsible for financial, sales and pipelines reporting.
The Vitafoods portfolio is operating in the heart of the nutraceuticals industry and connects the entire supply chain. The portfolio consists of the following brands :
Vitafoods Europe hybrid event in Geneva, Switzerland
Vitafoods Asia hybrid event in Singapore
Vitafoods Insights 365 digital content platform
Vitafoods Insights Virtual Expo global digital event
The successful candidate will be based in the Blackfriars, London office (currently working remotely) and report to the Events Excellence Manager.
Provides administrative support to the sales team including processing contracts for invoicing, raising co-exhibitor contracts, adding country pavilion exhibitors into Salesforce etc.
Actively looking at Salesforce to observe usage, movement of Sales opportunities to ensure accurate reporting
Develop and deliver targeted sales activities in line with channel and segment strategies such as mailing lists.
Responsible for inputting sponsorship orders and additional fees into Salesforce when required
Work closely with the Billing teams (responsible for invoicing and credit control) to ensure all contract and client enquires have been dealt with.
Responsible for updating the weekly Exhibitor List and circulating to internal stakeholders and suppliers
Responsible for creating the weekly sales reports highlighting sqm and revenue achieved towards the targets
Works closely with the Events Excellence Manager to set up the rebooking process for next event edition, including comms plan, floor plan, management of onsite Sales Lounge set up etc.
Helps discover and enable sales through sales analysis sharing trends with Events Excellence Manager related to opportunities lost, competitive analysis, etc
Assist in the management and roll out of sales performance analysis and reporting dashboards.
Works with the regional CRM team to communicate enhancements in Salesforce to the Sales teams
Provides and track Salesforce training for on boarding new hires and continuing user education
Responsible for deployment and set up of next event cycles and Sales Campaigns on Salesforce including contract templates, T&Cs, pricelists etc.
Serves as Subject Matter Experts (SME) on Salesforce business process for sales teams
Assist in the development and roll out of sales tools and platforms to improve sales team efficiency and commercial effectiveness, providing comprehensive training and inductions where required.
Key liaison point with Customer Service and Event Operations team for customer data and event floor plan queries
Ability to travel to Vitafoods events to support team on rebooking process and ensure smooth delivery where required
3-4 years’ experience with Salesforce CRM or in a sales support role
Understanding of B2B events and sales cycle.
Strong communication / interpersonal skills, confident personality, high level of enthusiasm.
Ability to multitask, re-assess priorities and adapt quickly to a changing environment.
Outstanding numeracy, accuracy & attention to detail.
Advanced level on Excel & experience of CRM systems with the ability to manipulate and analyse complex data sets to deliver insights.
Proven experience in improving and implementing sales processes to deliver more efficient ways of working.
Ability to engage with team, customers, management, and sales.
Proven financial analytical skills.
Result-oriented, resourceful, and practical approach to problem-solving.
Customer orientated mindset.
Proven ability to work under pressure.
Well organised and good time management.
Experience in VAT and tax rules
Experience with Expocad, A2Z or similar floor planning tools.
Line management experience
We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't fit all the requirements.
If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply.
You could be just what we need! We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed.
As such, Informa is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law.