Contact Centre Colleague Working from a Store Location
Sutton Coldfield, UK
3d ago

About The Role

Fixed Term - 31 December 2021

Hours - Full Time 37 Hours

We are looking for new team members who would like to join our busy contact centre team based in your local Lakeland Store!

One of the UK’s home shopping pioneers Lakeland has always been home to the extraordinary. It’s not just our innovative products that set us apart.

At Lakeland our people are just as important, and our passion to achieve complete customer satisfaction means that our fantastic products must always be combined with outstanding service.

Our culture and values shape the way we treat our customers and our colleagues. It’s our team of inspirational individuals that set Lakeland apart.

Our success is due to hard work and a belief that it’s our honesty and core values that make Lakeland an extraordinary place to work and shop

About you

As a Contact Centre Colleague Working from a Store Location you will support and work towards the vision and expectations of the Contact Centre team to make it successful and profitable whilst working from your local Lakeland store.

You are an Ambassador for Lakeland in every step of the customer journey and with an expert working knowledge of our products, you will ensure our standards and quality expectations are consistently met as you provide an extraordinary customer experience with every customer contact you have.

You will have a selling through service’ mentality and go above and beyond to surprise our customers with amazing quality products and experiences

You will take ownership of customer enquiries, issues and orders within an acceptable timeframe whilst seeking new opportunities to delight our customers through sharing knowledge of our MyLakeland club.

Knowledge, skills and experience

Essential the must haves’

  • A proactive, confident and positive approach when dealing with customer contacts.
  • Excellent communication and listening skills.
  • The ability to operate technology within the Contact Centre accurately and efficiently
  • Good literacy, numerical and analytical skills.
  • Effective time management skills with the ability to prioritise tasks.
  • The ability to work both independently and as part of a team.
  • A positivity and openness to change and an ability to adapt to and take ownership of the daily changing needs of the customer.
  • Desirable the nice to haves’

  • Existing knowledge of Lakeland and our products.
  • Benefits

    There are many benefits to being part of the Lakeland team. Other than being part of a huge and happy working family, our colleagues are rewarded with a competitive salary, discretionary bonus scheme and a group personal pension plan.

    There are 29 days’ paid holiday (including bank holidays) and generous discounts on our products. We offer a great retail environment, and the chance to be part of a team who like to work together.

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