Head Housekeeper
Servest UK
5d ago


Atalian Servest is recruiting for a Head Housekeeper to smoothly manage a prestigious hotel based in Chester.

The role aims to provide efficient and effective housekeeping and cleaning service to our client, ensuring high standards of cleaning are delivered and maintained to meet the clients specifications with regards to delivery and service.

You will be the face of the department and with this, in mind, you will need a good management style, tenacity to drive the business coupled with a strong customer service bias so you can deliver the very best to the customer, clients, and team members.

We are looking for a Head Housekeeper that can go over and above to make sure an enhances guest satisfaction is delivered.

Duties will include

  • As the Manager you need to ensure the department runs smoothly this includes, making sure all rotas for your team are in place to cover the needs of the site;
  • Deploying team resources most effectively, prioritising to overcome day to day problems.

  • Ensuring the specification is being met on-site and they are regularly reviewed with the client and your senior manager.
  • You will need to communicate effectively with your team regarding any feedback and ensure they are aware of any issues and ensure the next steps are immediately responded to by liaising with your site supervisors where necessary and using these to build long term improvements with the client.
  • Hold a clear understanding of Health and Safety legislation and to be proactive in the reduction of onsite accidents.
  • Ensure that you complete and submit timesheets / holiday and sickness forms within the given time scales.
  • Complete recruitment for entry-level positions and identify any training needs for new starters and current staff as well as being responsible for the stock and the ordering of appropriate equipment.
  • The successful candidate

  • Housekeeping management experience within a hotel is essential.
  • You will have the ability to effectively manage and motivate staff with a background in managing a housekeeping team of at least 4.
  • An exceptional eye for detail with the ability to prioritise well and keep the department running ensuring SLAs are met and exceeded.
  • Strong knowledge of Hotel / Housekeeping Health and Safety procedures.
  • Excellent customer focus with the ability to gain commitment from team members as well as building excellent relationships with clients, customers and team members.
  • You must be able to work under pressure and have strong management capability- we work to sometimes very tight deadlines.
  • Due to the systems, we use you will need to be IT literate, especially in Word, Excel, and Outlook.
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