Customer Service Advisor (Not sales) -Whiteley-Fareham.My client is seeking a top level customer service advisor to work within its shared service centre based near Fareham.
The right candidate or this role must be confident in communicating with customers, answering inbound calls promptly and taking ownership of all types of queries.
The main duties will be to provide excellent customer service by telephone, email and web chat and respond with a 1 call 1 fix solution to any queries or issues.
Other duties include offering product advice and guidance ,manage the warrantee and repair process including diagnostics ,build and retain customer loyalty.
The office hours are 8am -5pm / 9am 6pm (no late nights or weekends)
The recruiter has stated that all applicants for this job should be able to prove they are legally entitled to work in the UK.
Carbon60 is a trading name of Carbon60 Limited an Employment Business / Agency.