If you take pride in working hard to serve customers, you could be part of a dynamic team that supports thousands of deliveries every night.
This is a non-exempt position requiring some experience in Center operations or other related business operations experience.
Reporting to the Distribution Center Manager (DCM) or Assistant Distribution Manager (ADM), performs administrative tasks for the daily distribution center operations and can assist with the manual labor aspects of the operation.
ESSENTIAL FUNCTIONS & RESPONSIBILITIES
Participates in all the daily operations at a Distribution Center.
Performs administrative duties associated with the operations.
Performs administrative tasks associated with Delivery Service Provider Contracts.
Retrieves emails, prints and reviews paperwork, and distributes as needed.
Communicates with subscribers as they call in with complaints or concerns and informs DSP’s of customer complaints on their respective routes.
Efficient in the use of SAP, Word, and Excel.
Operates all office equipment including fax, copier, and computer equipment.
Assists in maintaining a daily record of : contracted routes serviced, dispatch times for trucks, system problems, and answers to customer complaints.
Occasionally, in the manager’s absence, prepares weekly route settlement to insure accurate compensation to DSP’s for services rendered.
May assist in unloading newspapers from delivery trucks, and verifying receipt of proper amounts of all newspapers.
Assists with distributing required amount of copies to DSP’s.
All other warehouse and housekeeping work as necessary.
Other duties as assigned.
Action Oriented, Listening, Functional / Technical Skills, Ethics and Values, Perseverance, Informing, Patience, Integrity and Trust, Customer Focus, Peer Relationships, Composure, Standing Alone
KNOWLEDGE, SKILLS & ABILITIES
Technical and Functional
Experience using a PC or computer terminal and standard office equipment.
Ability to use computer software including Word, Excel, SAP, Route Smart and other company applications.
Good verbal communication skills and communication skills in person and on the phone.
Ability to learn layout of geographical area serviced from distribution center.
Ability to develop thorough knowledge of the Delivery Service Provider Agreement.
Ability to meet and / or exceed the established customer service objectives.
Ability to use computer, printer, copier and other office equipment.
Previous warehouse or delivery experience preferred.
Required Physical Abilities
Able to lift heavy items.
Able to unload bundles of newspapers (30 50 lbs each) multiple times on a daily basis.
Able to meet deadlines and attendance standards.
Able to work weekends and early morning hours.
Able to work in warehouse type environment.
Able to function at night in adverse conditions.
EXPERIENCE, EDUCATION & CERTIFICATION REQUIRED
Requires a minimum of 1-2 years related work experience.
Requires high school diploma or equivalent