Senior Process Coordinator
Olympus KeyMed Group Companies
1d ago

With around 1,300 employees in the UK, METNA & ROI, Olympus KeyMed operates in a diverse range of business areas which allow us to attract people with all kinds of skills and experience.

Your responsibilities

  • Implement and work to all applicable regulatory and quality requirements as stipulated within the Olympus Quality Manual, Quality Policy, and Quality Objectives.
  • Prepare complex pricing offers, raise Service Care Plan proposals (contracts) and compose customer correspondence
  • Responsible for reporting against contracts and completing post contract data analysis
  • Involved with post contract management and performance monitoring
  • Support field based staff with regard to various administration tasks
  • Manipulate large data sets using Excel and Qlikview
  • Updating & maintaining data within corporate business systems and Microsoft Excel spreadsheets
  • Answering incoming telephone calls and dealing with general customer queries
  • Provide support to other areas within the department.
  • Your qualification

  • Previous experience working in a complex administrative role.
  • Experienced in working with and analysing large data sets
  • Prior experience being a part of a customer support team and understand the needs of a customer
  • Able to collaborate with peers and forming agreements across cross-functional teams.
  • Experience at presenting complex information succinctly and clearly.
  • Able to manage effectively multiple work streams, whilst keeping customer focus
  • Empathy

  • Long-Term View
  • Your benefits

  • Defined-contribution Pension Scheme
  • Free Life Assurance
  • Private Medical Insurance
  • Free Annual Health Check
  • On-site Day Nursery
  • Subsidised Staff Restaurant
  • About Olympus Medical Systems

    The Medical Systems Division represents Olympus’ largest business domain and is the global market and technology leader for medical endoscopes.

    Olympus aims to continuously find better and more economical solutions to medical issues which improve the well-being of patients, enhance the working environment for doctors and nursing staff and help to develop the overall performance of health care providers.

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