With around 1,300 employees in the UK, METNA & ROI, Olympus KeyMed operates in a diverse range of business areas which allow us to attract people with all kinds of skills and experience.
Implement and work to all applicable regulatory and quality requirements as stipulated within the Olympus Quality Manual, Quality Policy, and Quality Objectives.
Prepare complex pricing offers, raise Service Care Plan proposals (contracts) and compose customer correspondence
Responsible for reporting against contracts and completing post contract data analysis
Involved with post contract management and performance monitoring
Support field based staff with regard to various administration tasks
Manipulate large data sets using Excel and Qlikview
Updating & maintaining data within corporate business systems and Microsoft Excel spreadsheets
Answering incoming telephone calls and dealing with general customer queries
Provide support to other areas within the department.
Previous experience working in a complex administrative role.
Experienced in working with and analysing large data sets
Prior experience being a part of a customer support team and understand the needs of a customer
Able to collaborate with peers and forming agreements across cross-functional teams.
Experience at presenting complex information succinctly and clearly.
Able to manage effectively multiple work streams, whilst keeping customer focus
Defined-contribution Pension Scheme
Free Life Assurance
Private Medical Insurance
Free Annual Health Check
On-site Day Nursery
Subsidised Staff Restaurant
About Olympus Medical Systems
The Medical Systems Division represents Olympus’ largest business domain and is the global market and technology leader for medical endoscopes.
Olympus aims to continuously find better and more economical solutions to medical issues which improve the well-being of patients, enhance the working environment for doctors and nursing staff and help to develop the overall performance of health care providers.