About the role
You will provide end to end ownership for the publication and communication of the Service Transitionprocess, artefacts and deliverables
Aligning Service Transition requirements toPMO Governance, Operational Practice and Change Management Controls
Working with key stakeholders to ensure the service design is created in line with thesolution blueprint and operational requirements.
Leading to ensure successful completionof all project delivery Service Transition artefacts
Ensuring all Service Transition deliverablesare delivered to high standards
Ensuring successful completion of trainingand knowledge transfer from Delivery to Operations
Leading service readinessreviews with project and technical teams in line with delivery timescales
Partnering with the Release teams to ensure usercommunities are correctly prepared for solution deployments
Partnering with Change teams to ensureproduction changes are correctly prepared for CAB approval
Providing MI Status reports at eachproject / programme and portfolio levels including volume and severity ofincidents raised
Communicating accurate and timely statusupdates on service transition status across the delivery life-cycle.
Enthusiastic advocate of business change and innovation.
Experience of IT Service Transition and / or Application Delivery and Operations in large and complex IT environments
Ability to coordinate service related risks and issues to resolution through a range of internal and external resources
Understand the importance of processes, procedures, knowledge sharing and accurate documentation.
Ability to anticipate potential problems and to collate data sets to show service transition risks and issues
Ability to produce meaningful reports on transition status, trends and performance to SLA’s and KPI’s
Knowledge of ITIL service transition and service operations and analysis processes
Knowledge of project delivery methodologies (Agile / SCRUM / SAFE / DSDM)
27 days holiday plus eight statutory bank holidays
Performance related bonus
Discounts on Dyson machines
Private Medial insurance
Private Dental insurance
We are following the government guidelines regarding COVID19. At this time all interviews will be conducted via video or telephone.
We’re taking these precautionary measures to protect both our employee and candidate wellbeing. Our Talent Acquisition team will work with you and provide further information as appropriate.