ServiceNow Technical Consultant
DXC Technology Company
London, London , United Kingdom
2d ago

Job Description : About DXC Technology

About DXC Technology

DXC Technology (DXC : NYSE) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change.

Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries.

The company’s technology independence, global talent and extensive partner network combine to deliver powerful next-generation IT services and solutions.

DXC Technology is recognized among the best corporate citizens globally. For more information, visit

Job Description

Fruition Partners, a DXC technology company, is an elite cloud integration firm focused in ITSM with an established history of process transformation and practical results.

Fruition consultants are highly trained in practical ServiceNow implementations, ServiceNow automation, and developing highly efficient process designs helping clients achieve their full potential.

The firm’s sustained success with global Fortune 500 companies and nimble start-ups have proven that their approach will bring any IT organization away from fire-

fighting towards a proactive and more effectively managed environment. Fruition Partners is the one-stop-shop for all ServiceNow needs covering Education, Process, and Automation.

Our Vision

Fruition Partners UK believes in making a positive difference and delivering the best customer experience possible through the innovative use of process and technology through our enterprise service management experience to provide first class, market leading quality solutions and services.

Job Purpose

  • Provides technical consulting services to clients; contributes to the design and delivery of technical architecture solution components;
  • supports the efforts of more experienced consultants; plays a quality assurance role by reviewing team work products to ensure that they are accurate, consistent and meet client requirements;
  • serves as a technical resource on a team or a team leader for other technologists.

    Focuses on the technical deployment of solutions that meet clients’ business needs, including the installation of Service Now, and or HP tooling such as Ucmdb and OMi.

    Responsible for requirement scoping, configuration of the tool, application of programming techniques to develop robust solutions and attaining technical milestones throughout the engagements.

    Main Responsibilities

  • Project : to fulfil technical development and configurations according to client requirements
  • Client : to educate and negotiate the right technical solutions for your clients; Advising on options, risk and impacts on business processes and technical architecture.
  • Experience : to deliver a positive and value-add experience for your clients in every interaction.
  • Sales : to generate additional opportunities within your projects;
  • Delivery : to fill technical roles in your projects, should the need arise;
  • Delivery : Communicating technical problems and solutions to both technical and non-technical audiences.
  • Networking : to expand Fruition’s network outside of your accounts.
  • Project : Following-up on outstanding client needs and provide timely status reports to project manager.
  • Financial : to assist in the scoping of new opportunities and to design tools and techniques to deliver efficiently;
  • Quality : to ensure each artefact produced, each configured technical component, and all personal interactions are of the highest quality;
  • Methodology : to contribute tactical and impactful tools, techniques, and methods to continuously improve Fruition’s technical delivery;
  • Public space : to represent Fruition Partners in peer organizations, media, publication, speaking, and other channels.
  • Technical : Supports technical design activities related to application software, data, databases, packaged solutions and infrastructure components.
  • Technical : Designs, develops and distributes technical reusable components.
  • Consultant : Technical Page 2 of 7 February 2018
  • Technical : Participates in the selection, acquisition, configuration and troubleshooting of packaged solutions and technical infrastructure components.
  • Business : Assists with gap analyses highlighting current state, future state, client needs, best practices and competition.
  • Relationship Management : Establishes credibility at all levels with clients and builds problem-solving partnerships with clients and colleagues.
  • Leverage : Understands sales process, information and support requirements, and assists sales staff in identifying leads.
  • Communication : Communicates in formal presentation settings including medium sized groups, internal and external project teams, and business unit events;
  • develops written communications to address varied styles and information needs.

    Additional Information

  • Extensive travel to client and company sites will be required including some overnight stays.
  • May require evening or weekend work
  • This is a direct client-facing role requiring primary interaction with client architects, client technical resources, and client process owners
  • The post holder must at all times carry out their responsibilities with due regard to the Company’s Diversity Policy.
  • All employees have an obligation to be aware of the Company’s Environmental Policy and to ensure that they carry out their day-
  • to-day activities in an environmentally responsible manner.

  • The purpose of the job description is to indicate the general level of responsibility of the position. The duties may vary from time to time without changing their general character or level of responsibility.
  • Basic Qualifications

  • Bachelor's degree or equivalent combination of education and experience
  • Bachelor's degree in business, computer science or related field preferred
  • Three or more years of experience in technical analysis and design, preferably within a consulting environment
  • One to two years of relevant experience in a particular technical specialty area included
  • Experience working with company, client , and / or equivalent vendor-mandated methodology
  • Experience working with software, hardware, data and testing standards
  • Experience working with delivery assurance principles and procedures
  • Other Qualifications

  • Strong analysis and design skills
  • Good communication skills
  • Ability to manage competing priorities in a complex environment
  • Ability to devise creative technical solutions
  • Ability to convey a strong presence, professional image, and deal confidently with complex technical problems
  • Willingness to travel
  • DXC Technology is committed to the development of a fully inclusive workforce. All applications for employment are assessed purely on merit, against the capabilities and competencies required for the role.

    DXC Technology does not discriminate on the basis of gender, ethnic origin, race, faith or sexual orientation.

    Step 2
    Add to favorites
    Remove from favorites
    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Application form