Digital Content Designer – Relaunch@Capgemini Programme
West Midlands, GB
6d ago


An Overview of the Role

Capgemini’s Relaunch Programme is aimed at supporting talented professionals back into the business by providing a tailored 6-month programme to help refresh and update existing skills as well as developing confidence.

We understand that you won’t necessarily match every requirement on the job description but will have some relevant previous experience and a wiliness to learn and further develop your skills in this area.

If you have had a career break of 1 ½ years or beyond, for whatever reason, we would love to hear from you!

The role

You will be responsible for writing the content that will help users understand how to manage their tax affairs through HMRC’s new digital services.

You will work with software developers, designers, policy and legal teams to produce outstanding digital services and information.

The material that you develop will cover a wide range of topics and users, so you will need to be user-focused and know how to write with the user in mind.

The work

As a Content Designer, you will :

  • Write high quality content for HMRC’s new digital services that will encourage people to use them
  • Take complex language and processes and make them simple to understand
  • Develop content in such a way that it will encourage people who rarely go online to use the new services
  • Collaborate with the Product Manager, Digital Service Manager, Business Analysts and User Researchers to define the messages that the new services should convey
  • Work with the Product Manager, Digital Service Manager, Business Analysts and User Researchers to refine the services in light of external factors such as changes to policy, legislation, technology or user requirements
  • Build relationships and work effectively within an agile delivery model with colleagues and external providers, for example user researchers and business analysts.
  • Communicate credibly with a wide range of digital delivery disciplines and talent both internally and externally.
  • Why You?

    You will have had experience of writing for the web, with proven ability of creating content that is accessible and usable (ideally, but not essentially, for a government website).

    Experience / willingness to learn the following user and content design principles :

  • User-centered design
  • Using metrics and user feedback to define / refine content
  • Choosing the best format for displaying information to the user
  • Working with content management and publishing systems
  • Why Us?

    While we’re a global consultancy, we’re made up of supportive, close-knit communities. Everyone wants to get the best solutions for our customers and create the best working environment.

    We have a world class software engineering community; we invest in doing things right and have plenty to say on the subject.

    We’re active on social media and for those that want to find out more, take a look at our blogs written by engineers, for engineers : http : / / /


    Potential is just as important to us as having the required skills. If you have the right mindset, we might be able to provide you with bespoke training.

    So if you’re not sure you have all the skills you need, but you’re still passionate about the role, please apply and we’ll see if we can support you.


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