Customer Experience Writer
Cazoo
London, United Kingdom
2d ago

Job summary

We believe everyone deserves to feel total confidence when buying a car. Our mission is to transform the car buying experience across the UK and Europe by providing better selection, flexibility, transparency, convenience and peace of mind.

Our aim is to make getting your next car no different to ordering any other product online today, where consumers can simply and seamlessly purchase, finance or subscribe to a car entirely online for delivery or collection in as little as 72 hours.

We’re looking for an enthusiastic content specialist with a passion for writing and innate aptitude for putting the customer at the heart of everything you do to join our Customer Experience Team.

So if you have creative flair, strong attention to detail and a positive can-do attitude, then this could be the opportunity you’re looking for.

Joining a young, thriving company is a rare opportunity. You’ll need to feel at home in a data-driven environment with lofty goals and adopt a customer-obsessed mentality, but you’ll be supported by kind, smart and talented team members along the way.

We offer a stimulating and professional environment in which to work and we look for staff who can work according to our values we advocate for diversity, encourage creativity and want every employee to be able to celebrate who they are.

What you’ll be doing :

  • Create scripts for customer facing teams, including delivery specialists, Customer Support (CS), Customer Centre staff
  • Work with Customer Support teams to produce on brand communication templates
  • Responsible for Customer Support FAQ’s
  • Work closely with the CRM team to ensure consistent communication styles
  • Work closely with the wider Brand Content team to ensure consistent branding across all content
  • Upload content to the Content Management System (CMS)
  • What you need to excel in this role :

  • Strong attention to detail
  • Excellent written skills
  • Experience of working in a digital retail / e-commerce business is an advantage
  • Experience working in the automotive industry is not essential
  • A resourceful problem solver who loves a challenge and can work under pressure
  • A passion for delivering an exceptional customer experience
  • Comfortable in fast paced, dynamic environments
  • The ideal candidate :

  • A positive attitude
  • Eager to learn
  • Full of ideas
  • Thrives in a fast paced environment
  • Has creative flair
  • Keeps on top of industry trends and innovations
  • Journalism or English Degree
  • Benefits

    Along with a competitive salary and flexible working, we offer an outstanding benefits package, including annual bonus and 25 days holiday (plus an extra day for your birthday).

    At Cazoo we are passionate about well being as such provide an annual wellness fund, free access to the Calm app and are partnered with a leading healthcare provider.

    Useful info

    Our selection process will typically involve an initial chat with one of our recruitment team followed by a selection of competency based interviews with stakeholders and the hiring manager.

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