Senior Project Manager
PolSource
London, United Kingdom
2d ago

Join PolSource, one of the fastest growing global Salesforce Platinum Partners, with a reputation for industry innovation and delivering success.

Known as the "global boutique" Systems Integrator, we focus 100% on the Salesforce platform, helping customers with digital transformation through advisory, implementation, and managed services.

PolSource is seeking an energetic and highly motivated Senior Project Manager to join our growing enterprise delivery team.

About the Role :

The Senior Project Manager is responsible for working with the delivery team to maintain high levels of customer satisfaction throughout the project implementation.

Project Management :

  • Lead the successful implementation of large scale, enterprise Salesforce projects through effective scope, timeline and budget management
  • Develop, maintain and manage detailed project plans, RAID logs, and critical path items for all assigned initiatives
  • Manage the Software Development Life Cycle (SDLC) using Agile and Predictive Agile delivery methodologies
  • Use a variety of delivery management tools to manage Sprint progress, Sprint reviews, Sprint retrospectives, resource capacity and Level of Effort
  • Be the primary customer interface and perform project management activities that ensures adherence to Salesforce leading practice and governance
  • Facilitate meetings, mentor teams of junior resources and effectively manage customer escalations
  • Perform effective project closure activities at the completion of the project to include final billing, launch assessment readiness, customer handoff, project retrospective, and customer satisfaction survey
  • Oversight of Project Delivery Teams :

  • Monitor and review project progress and timelines; adjust schedules and plans as required and identify and resolve issues and risks to ensure successful project execution
  • Ability to weigh business and technical requirements to produce project plans and estimates
  • Track utilisation of project resources and manage this against the resource allocation and budget
  • Communicate project status and progress to customer stakeholders, executives and key internal stakeholders
  • Direct and oversee multiple development streams to ensure design consistency and interoperability
  • Identify, analyse, prioritise, mitigate and communicate project risks and issues and present solutions and options to key stakeholders
  • Manage and communicate with remote development teams during non-traditional business hours
  • Financial Accountability :

  • Validate customer invoices for documented hours and expenses according to the terms of the contract
  • Collaborate and coordinate the project scope through effective change control leveraging the delivery team
  • Manage the expectations, negotiation and communication with project key stakeholders while being responsible for all budgeting decisions associated with the projects
  • People Development :

  • Inspire project teams to collaboratively work with each other as well as with customer teams
  • Lead and manage teams through influence while also functioning as an individual contributor
  • Coach and mentor the project delivery team to improve overall delivery team effectiveness
  • Facilitate communication and resolve conflict
  • Required Experience and Education :

  • Experience in an Enterprise Management Consulting environment
  • 3+ years experience delivering agile, waterfall or predictive agile Enterprise Salesforce or CRM projects
  • Confident and thoughtful personality with the ability to adapt styles to multiple types of customers and personalities
  • Successful track record serving as the project manager for enterprise CRM implementation and technology initiatives
  • Extremely strong written and verbal communication skills, executive level presence and experience working in a client advisory role
  • Salesforce.com, CRM implementation and Agile / Predictive Agile delivery experience required
  • Scrum Master certification preferred
  • Bachelor's Degree or equivalent experience
  • Willingness to travel (up to 50% depending on location and assigned teams) that includes occasional International travel
  • Must be authorised to work for any employer in the UK
  • PolSource is an Equal Opportunity Employer. Sponsorship is not available at this time.

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